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Last updated by Noman 3 days, 6 hours ago.
Assisted by: Noman.
Author | Posts |
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February 9, 2025 at 3:08 pm #16684152 | |
gregorB-9 |
Background of the issue: Symptoms: Questions: |
February 9, 2025 at 4:44 pm #16684375 | |
Noman Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Hi, Thank you for contacting WPML Support. Could you please follow the below steps and let me know how it goes: 1. Go to WPML >> String Translation page. - If the issue persists, please try to follow the below procedure: Here is a doc for more details: - If the above steps don’t help, please add the debug report in the Debug Information box. I have also enabled debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/ Kindly let me know the results, |
February 9, 2025 at 9:04 pm #16684682 | |
gregorB-9 |
Hi guys! I really need your help with this one! Could someone check on the backend please? Thank you. Jana |
February 10, 2025 at 7:15 am #16685134 | |
Noman Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Sure, To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. Your next answer will be private, meaning only you and I can access it. === Please backup your database and website === ✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential. ✙ Please provide me the News page link/screenshot where I can see untranslated strings. Thank you |
February 10, 2025 at 10:02 am #16686158 | |
Noman Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
- Thanks for providing the login details. I scanned the Divi theme from WPML >> Theme and plugins localization page and searched for the required strings in WPML >> String Translation page. I was able to find them. Could you please try translating these two strings from there and see if this resolves the issue? 1. Older entries: hidden link - For the WPForms issue, please ensure you have followed the step-by-step instructions from this doc: https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-wpforms-and-wpml/ If the issue persists, feel free to create a new ticket or provide more details, including screenshots and a page link, so I can split the ticket as per our support policy. Please let me know the results, Thank you for your cooperation |