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Supporter timezone: Asia/Singapore (GMT+08:00)
Tagged: Compatibility
This topic contains 20 replies, has 2 voices.
Last updated by Kor 1 year, 9 months ago.
Assisted by: Kor.
Author | Posts |
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December 20, 2022 at 6:23 am #12681007 | |
exiliensoft |
Hello, I have issue with the Events Calendar. My site is available in 3 languages SG-Singapore, Id-Indonesia, My-Malaysia. Whenever I create a new event in SG and duplicate it for Id/My, it gets duplicated in back-end but does not show in front-end(Only in ID and MY, for SG is working fine). And when I add the event by going to separate languages Id and My, then it shows in the front-end. I have created this event hidden link in SG and duplicate it for ID and My but this event does not show in frontend in ID and MY language. Its working fine for SG. Indonesia Event link: hidden link |
December 21, 2022 at 4:31 am #12688997 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for contacting WPML support. Please check the translated events and see if these duplicated events are published and not in drafts mode. Also, I noticed that the installed WPML plugins are outdated. Please update it and let me know how it goes. Furthermore, as per requirement here https://wpml.org/documentation/plugins-compatibility/build-multilingual-events-websites-events-calendar-wpml/#getting-started , you need to install the WPML String Translation and WPML Media Translation add-ons. Could you also follow the instructions provided and see if it helps? Thanks! Kor |
December 22, 2022 at 9:58 am #12699031 | |
exiliensoft |
Hi Kor, Thanks for replying I have done everything i check all the events were published but still i am facing the same problem. Please solve my issue. Thanks |
December 22, 2022 at 10:18 am #12699403 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for your reply. I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. Your following answer will be private, which means only you and I have access to it. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical. Thanks! Kor |
December 23, 2022 at 7:54 pm #12708073 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for your patience. I've checked and it seems to work fine when I create a new event here hidden link . Could you check and see if it's what you're looking for ? Thanks! Kor |
December 26, 2022 at 5:10 am #12712187 | |
exiliensoft |
Hello Kor, Still i am facing the same issue i have created a new event for sg(hidden link) and duplicated it for MY but still not getting the new event in MY(hidden link). Please solve my issue asap. Thanks. |
December 26, 2022 at 5:46 am #12712221 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for your reply. It seems to work fine when I resave this page hidden link . Could you please check now hidden link ? Thanks! Kor |
December 26, 2022 at 10:23 am #12713007 | |
exiliensoft |
Hi Kor, i think i am doing some mistakes while duplicating the event. So can you provide the instruction(Like :- Recorded screen link) to duplicate the event. it will help us a lot. Thanks. |
December 27, 2022 at 6:59 am #12716239 | |
exiliensoft |
Hi Kor, Any update regarding my issue? Thanks |
December 27, 2022 at 8:45 am #12716505 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for your reply. Sorry, it took some time to share a screen recording and here you go hidden link . Could you give this method a try and see if it works? Thanks! Kor |
December 27, 2022 at 10:25 am #12717009 | |
exiliensoft |
Hi Kor, Thanks, But this is weird. Please solve my issue. Thanks. |
December 27, 2022 at 2:31 pm #12718229 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for your reply. Sorry, we would need a site snapshot to continue with the troubleshooting. Or can we have your permission to create a snapshot on our own? We usually recommend the free Plugin “Duplicator” for this purpose. If you already know how Duplicator works ( https://wordpress.org/plugins/duplicator/),please skip the following steps and just send me the archive file you downloaded. ★ Duplicator Instructions hidden link https://wpml.org/faq/provide-supporters-copy-site/ If the file is too large (more than 400M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media, and the archive files. Send me the link to the archive file (you probably want to use Google Drive, Dropbox, or similar services, as the snapshot file will be quite big). Your next reply will be private, which means that only you and I will be able to see it and have access to it. You can paste the link to the file there. Once the problem is resolved I will delete the local site. Thanks! Kor |
December 28, 2022 at 7:10 am #12721011 | |
exiliensoft |
Hi Kor, Thanks for your reply. I give you permission to make a duplicate copy of my site locally for the troubleshooting. Once the problem is resolved please let me know in what condition this issue is occur. Please solve this issue ASAP. Thanks! |
December 29, 2022 at 8:13 pm #12730529 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for your reply. I'm able to duplicate the site and I'm still looking into this for you and I will come back to you as quickly as possible. Thanks! Kor |
January 2, 2023 at 9:32 am #12738759 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for your reply. I can replicate this on our dev site and I will report this to our 2nd Tier Support for further investigation. Sorry for the inconvenience. Thanks! Kor |
The topic ‘[Closed] Unable to Duplicate Event(The events Calendar Plugin)’ is closed to new replies.