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[Escalated to 2nd Tier] Unfortunately, there are no items that matched your selection. Please select a different combination...
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am trying to resolve an issue with product variations on my WordPress site using WPML. The variations for a product are not working correctly on the Danish version of the site.
Symptoms:
Unfortunately, there are no items that matched your selection. Please select a different combination. This issue occurs on the Danish product page: hidden link. The English version works correctly: hidden link
Questions:
Why are the product variations not working on the Danish version of the site?
How can I fix the issue with product variations using WPML?
Please make a full website backup and try deleting and recreating the translation of the product. To delete a translation, go to the products tab, change to Danish (since the product was created in EN, originally), send it to the trash and remove it completely from the trash can. It's essential that the translation gets completely deleted.
After that, go to WPML > Translation Management and send the product for translation again. Let me know if that solves it.
I have deleted the product and tried again, this time starting in Danish and translating it to English; now the English product is the one with the problem.
Thank you for waiting and for sharing the results.
I would like to look at this directly on your site. For this I would need temporary access (WP-Admin and FTP) to your site, preferably to a test/staging site where the problem has been replicated if possible.
The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it.
I may need to replicate your website locally. To do this, I need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your website. This will allow me to create a copy of your website and content. Once the issue is resolved, I will delete the local website. Let me know if this works for you.
IMPORTANT
Please make a backup copy of the site files and database before giving us access.
- If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this:
I apologize for the confusion, the information was indeed already shared. I've taken a copy of your website and checked that there were no conflicts with other plugins or your theme. I deactivated all plugins, except WPML and WooCommerce, changed to a default theme, and the issue still happened. This indicates that might be some corruption with that specific product translation.
I'm getting a second opinion with our devs and will get back to you as soon as I hear from them.
I sent your ticket to our devs, but it seems something's changed. The page hidden link leads to a 404 (not found). Have you changed anything? Do you still have the issue?
If so, please share the links again. If you change anything related to this issue, please let us know.
Thank you for sharing the new URL. I see that now the issue happens in EN. I've forwarded that to our devs and will get back to you as soon as I hear from them. Please don't make any changes to this product meanwhile.
