Words a seperated/appear cut

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that some words appear separated in the WPML translator dashboard, specifically mentioning in Thai. This issue is occurring across all four languages on the site.

Solution:
We examined the issue but were unable to find the exact text on the provided page. However, we noticed that the text is wrapped in span tags within paragraph tags, which should normally ensure it appears as a single text block in the Advanced Translation Editor (ATE). We suspect that the separation might be due to different HTML tags or formatting applied to parts of the text. We recommend checking the Advanced Translation Editor documentation, particularly the sections on HTML Markers and Joining Sentences. Additionally, joining the texts in the ATE where possible might resolve the issue.

If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Also, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at the WPML support forum.

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Tagged: Not WPML issue

This topic contains 7 replies, has 2 voices.

Last updated by Waqas Bin Hasan 10 months, 2 weeks ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
May 28, 2024 at 5:12 am #15676201
sharveenL	Hi, I found that some words appear to be separated in the WPML translator dashboard for example in the image i've shared you can notice that the word is stromal but in thai the format looks like this S tromal How can i fix this? i have 4 languages on the site and all of it has this same instances
May 28, 2024 at 7:59 am #15676636
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. Can you please give me the exact URL of a page where this text appears? Any translated version of the page so I can observe what's actually happening there. Looking forward.
May 29, 2024 at 10:31 am #15682898
sharveenL	Hi, here an example where where it happens on the paragraph hidden link and here is an example of it happening to the page URL (mismatch translation) hidden link
May 29, 2024 at 12:46 pm #15683859
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the updates. I've tried finding the text at hidden link as showed in the screenshot, but can't find this text. Can you write the text in your next message? However, I noticed that text on the page is separated in span tags under paragraph tags (see attached), which means this text 'll be considered a single text and should appear correctly in the ATE. If text or parts of text have different tags applied (i.e. further broken into span or other HTML formatting elements), then these can break as separate texts. Specially if there are formatting applied. Please check this guide for details https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/ (you may be interested in HTML Markers and Joining Sentences sections). You can possibly join such texts in the ATE also (where possible). I'll request to record your screen to show what's exactly happening. It'd be much helpful if you create a test page, reproduce the problem and don't change it and record everything.
May 30, 2024 at 4:41 am #15685794
sharveenL	Hi, please find the details below Here's the link of the page Im referring to: hidden link The word that is seperated: ทำให้การเจ็บป่วยในโรคอื่น Please refer to the screenshot highlighting where exactly the separation occurs (top is highlighting the exact place where the seperation happens on the live page and bottom highlighted in orange is the word in ATE) For the URL, for the URL please refer to this video: hidden link the URL does not change even after its been saved
May 30, 2024 at 7:52 am #15686326
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the details. I tried again to find that text on the page you mentioned, even tried to search for that text using browser's search feature but still can't find it. I even tried to look for the English words, as seen in your latest screenshot, around and in the paragraph, containing the mentioned text. Please see my screen recording at hidden link. However, to further debug this issue, I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated. Your next answer will be private, to share this information safely. Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend. IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security. P.S.: For the URL issue, looks like after changing if from quick edit, you may need to clear all caches and resave permalinks. If this doesn't work, then I recommend opening a separate ticket because as per forum policy we can only handle one issue per ticket. So you can get more to the point help, without mixing up several issues in one long ticket.
May 31, 2024 at 12:44 pm #15692279
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the access, I was able find the text (ทำให้การเจ็บป่วยในโรคอื่น) at hidden link. I then checked in frontend, as well as, in the ATE (Advanced Translation Editor) and doesn't look breaking/separated to me (as you mentioned "...some words appear to be separated in the WPML translator dashboard"). I also copied the text from ATE, pasted in a text editor (notepad) and checked and this looks fine. Please see attached screenshot for reference. As another thought, perhaps here's a gap about understanding (for me at-least) due to not being a speaker of Thai language. Can you please explain more clearly about what are you considering as "separated words"? How the word(s) should look in actual? Some clear explanations and/or examples, considering a particular word(s) or letters may be helpful.
May 31, 2024 at 12:49 pm #15692327
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Additionally I tried to understand the words in Google Translate (see attached) and tried to add a space between the letters (or perhaps words) but both had the same translation. I tried to understand that if a gap makes a difference and that's what you meant but I think I need more information as I requested in my previous message.