Background of the issue:
I am trying to translate text using WPML. The issue can be seen on this page: hidden link.
Symptoms:
In the WPML ATE, clicking 'Save and complete' stops working after translating 1 or 2 sets of text. Reloading the page allows me to continue translating a few more sets, but then the issue recurs. The Google Chrome Javascript console shows errors.
Questions:
Why does 'Save and complete' stop working after a few translations?
Why are there errors shown in the Google Chrome Javascript console?
Unsure if the screencast showing this problem uploaded or not. Here are the javascript errors seen in the Google Chrome console.
application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56 TypeError: Cannot read properties of undefined (reading 'getRng')
at application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:52:6841
at application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:52:7252
at mceFocus (application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:52:7257)
at e.value (application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:52:8062)
at e.value (application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:53:6899)
at e.value (application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:53:5965)
at application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:58:11173
at r (application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:18:20499)
at Generator._invoke (application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:18:20287)
at Generator.next (application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:18:20679)
_n @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
s @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
r @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
s @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
i @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
r @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
i @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
s @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
r @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
s @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
r @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:67
Vn @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:67
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
u @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
s @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
i @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
s @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:67
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:67
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:55
dispatch @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:55
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:67
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:67
Fn @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
Zn @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
Un @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:67
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
u @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
s @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
i @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
Promise.then
Qn @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:67
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
u @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
s @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
i @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
s @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
s @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
i @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:67
Fn @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
Zn @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
Un @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:67
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:55
onClick @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:84
G @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:12
K @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:12
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:12
Ye @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:12
Qe @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:12
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:12
mi @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:15
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:12
nt @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:12
ke @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:12
we @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:12
(anonymous) @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:18
Mt @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:12
V @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:15
ye @ application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:12Understand this errorAI
application-5e6b1aac29fc17f44fe8ceb2b86cc975763a34713c5eacc3840b6eee038883b6.js:56 The above error occurred in task ca
created by takeLatest(tinymces/focusEditor, ca)
created by Sa
created by Sa
Tasks cancelled due to error:
takeLatest(tinymces/focusEditor, ca)
takeLatest(tinymces/applyMarkerEditor, $i)
takeLatest(tinymces/removeMarkerEditor, ea)
takeLatest(tinymces/toggleSpecialCharEditor, ta)
takeLatest(tinymces/copyOriginalContentEditor, na)
takeLatest(tinymces/setContentEditor, ra)
takeLatest(job/setFullJobInfo, oa)
takeLatest(job/upsertSegmentPages, ia)
takeLatest(tinymces/addTinyMceEditor, aa)
takeEvery(job/saveSegmentFromEditorAndSwitch, fa)
takeEvery(tinymces/setEditorReadOnly, da)
takeEvery(tinymces/saveAndCloseEditor, pa)
takeEvery(tinymces/touchEditor, ua)
takeEvery(tinymces/closeTinyMceEditor, sa)
takeEvery(job/updateSegmentContent, ga)
debounce(tinymces/onTypingInEditor, ha)
takeLatest(tinymces/focusInlineLink, ma)
Welcome to WPML support. Would you please test by adding a sample page without Elementor and with block editor and see if it works?
Then please use a new page and use only Elementor, without the thrid-party Elementor plugins and see if it works?
Also check by adding some Elements from the third party plugins and see if it works.
Having an answer to questions above might give us an idea on where to look for.
Finally, please go to the Advanced Translation Editor and from the top right section click the settings icon and enable the previous version.
You will be presented by a feedback box, please add a feedback so the page will reload.
Check if you see the same issue there or not.
If the problem persists, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.
Thank you very much, I went to the page in question and it seems whatever you did worked and now it is possible to complete the translation.
I made sure that the translation is saved by clicking the floating save button at the right side of the screen (check the screenshot) so there is no orange paragraph left and all was green. Then I clicked the green complete button and it worked.
Thank you, please ask your team not to touch the second link you shared as I created a report and the second tier support needs to take a look into that.
I checked with our second tier support and they also could manage to make the Vietnamese translation in question complete 100% with no issues.
Please use the loom.com website or any other method to record exactly what you guys do from the moment you click the + icon or cog icon to go to the Advanced translation editor to see why the issue is happening fo you but not on our side.
