Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is using WPML with Elementor Dynamic Conditions and ACF to selectively display content but encounters issues where the 'MORE INFO' and 'SHIPPING & RETURNS' sections do not appear right after the product description, even when WPML is active.
Solution:
We first asked the client to provide WPML debug information to better understand the setup, which can be found here: https://wpml.org/de/faq/provide-debug-information-faster-support/
Next, we suggested deactivating WPML temporarily to check if the issue persists. This step helps determine if the problem is specifically related to WPML or if it might be caused by other configurations or plugins.
If the issue is resolved by deactivating WPML, it suggests that there might be a compatibility issue with WPML. However, if the problem remains, it indicates that the issue might not be related to WPML.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 5 replies, has 3 voices.

Last updated by Bobby 9 months ago.

Assisted by: Bobby.

Author Posts
May 30, 2024 at 5:28 pm #15689559

francescoS-53

I am trying to:
use WPML + Elementor Dynamic Conditions + ACF to selectively display content

Link to a page where the issue can be seen:

hidden link

I expected to see:

hidden link (same site where WPM is not active)

Instead, I got:

I do not see MORE INFO and SHIPPING & RETURNS right after the product description

missing.png
working.png
May 30, 2024 at 5:47 pm #15689643

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Before we assist you on this matter, it would be helpful if you could send us the WPML information for troubleshooting.
More information about this here:
https://wpml.org/de/faq/provide-debug-information-faster-support/

Best regards
Andreas

May 30, 2024 at 5:53 pm #15689661

francescoS-53

[removed]

May 30, 2024 at 5:56 pm #15689663

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Thank you for sharing the debug information.

On this site hidden link where WPML is active.

What are your results if you go to Plugins and temporarily deactivate WPML?

-----Does it work OK now?

MORE INFO and SHIPPING & RETURNS

----- How are these added?

May 30, 2024 at 5:59 pm #15689666

francescoS-53

those are added using the Elementor Dynamic Conditions + ACF

if I disable WPML the entire site is half English half Italian.. the conditions still do not work.

is it possible to hop on a shared screen call?

May 30, 2024 at 8:11 pm #15690071

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Unfortunately, there is no shared screen call possibility, however, you are welcome to share with me a screencast. (i usually use Loom for this)

The one thing that stands out to me here is that the issue is happening not just in the translation language but also in the default language, which is why I asked you to test without WPML enabled.

If the issue persists with WPML this is most likely not caused by WPML.

May 31, 2024 at 6:50 pm #15693841

francescoS-53

I've found the Visibility Logic for Elementor does not work with WPML on my instance.

switched to another plugin: Dynamic Visibility