WPML out of credits

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the dialog for fixing translation credits opens and closes immediately with no result. Despite the site being fully functional and translations intact, the credits are not syncing, and it prevents new content translation.
Solution:
1. Ensure the site has 45904 credits available by flushing any cache memory.
2. Unregister the site, create a new site key, and register the site again.
3. If the problem persists, follow these troubleshooting steps:
- Create a full site backup.
- Update any outdated plugins or themes.
- Flush any cache memory.
- Deactivate all plugins, including WPML ones.
- Activate a default WordPress theme, like Twenty Twenty.
- Reactivate the WPML plugins.
- Check if the issue is resolved.
- If resolved, reactivate the theme and then other plugins one by one to identify the conflicting plugin.

If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

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Tagged: Credits

This topic contains 11 replies, has 0 voices.

Last updated by Carlos Rojas 1 week ago.

Assisted by: Carlos Rojas.

Author	Posts
May 29, 2025 at 9:55 am #17087406
dmitriK-4	Background of the issue: I am trying to resolve an issue with automatic translation credits on my site, hidden link. I re-registered the site at wpml.org with the correct domain and reassigned credits. I clicked 'Fix Now' under Translation Management → Automatic Translation, but the dialog opens and closes immediately with no result. I tested hidden link via wp_remote_get() and it returned status 200 OK. The site is fully functional, translations are intact, but credits are not syncing and it doesn't allow me to translate new content. Symptoms: The dialog for fixing translation credits opens and closes immediately with no result. There are no errors in the browser console and all requests pass with 200 OK. Credits are not syncing, preventing new content translation. Questions: Can you please verify that my site is properly linked to my WPML account? Can you manually assign the credits or trigger the sync?
May 29, 2025 at 10:00 am #17087416
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us On our server, I can see that your site has 45904 credits available. Please flush any cache memory and double-check if the issue has disappeared. Regards, Carlos
May 29, 2025 at 10:17 am #17087448
dmitriK-4	After clearing cache from browser and as well from the application:
May 29, 2025 at 10:26 am #17087521
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for your message. Please share the access credentials to the site in your next message, which I have set private. Confirm that you created a full site backup that you can restore if necessary.
May 29, 2025 at 11:24 am #17087739
dmitriK-4	Any insights or have you found anything?
May 29, 2025 at 11:34 am #17087788
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for sharing the credentials requested. I'm consulting my colleagues about this scenario, and I will get back to you as soon as I get more information.
May 29, 2025 at 11:39 am #17087793
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Please unregister the site, create a new site key, and register the site again. Has the issue disappeared?
May 29, 2025 at 11:58 am #17087830
dmitriK-4	Unregistered the site for the second time and registered with the new key again. Still the same issue:
May 29, 2025 at 12:15 pm #17087873
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you very much for un-registering/re-registering the site again. I have escalated this ticket to our 2nd tier of support, where our specialists will take a deeper look at this issue. I will get back to you as soon as I get more information from them.
June 3, 2025 at 1:27 pm #17102570
dmitriK-4	Any news? Would like to get our things translated correctly. This is blocking us from resolving some translation issues.
June 4, 2025 at 9:08 am #17105456
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Unfortunately, I have no news yet. But I will get back to you as soon as I have them.
June 18, 2025 at 8:14 am #17144960
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Our 2nd-tier specialists suspect this issue might be caused by a conflict with a third-party functionality. Please follow these steps and let us know the results: - Create a full site backup - Update any outdated plugins or themes - Flush any cache memory that might exist - Deactivate all plugins, including the WPML ones - Activate a default WordPress theme, like Twenty Twenty - Activate the WPML plugins - Check if the issue disappeared - If the issue disappeared, start by activating the theme and then the rest of the plugins, one by one, until the issue appears again and you find the culprit Can you tell us the result of the steps described above?