Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
1. The client is unable to connect the WPML plugin to wpml.org, which is necessary for checking new releases and security updates.
2. The client is unable to enable WPML's Translation Editor for use with Elementor, receiving a message that the action is not allowed.
Solution:
For the first issue, we recommend following the troubleshooting steps in our documentation. Please ensure to whitelist the following domains: wpml.org, cdn.wpml.org, api.wpml.org, api.toolset.com, and cloudfront.net. You can find detailed instructions here: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/.

Regarding the second issue, we have opened a new ticket to address the problem with enabling WPML's Translation Editor for Elementor. You can follow the progress and find the solution once it's posted at this URL: https://wpml.org/forums/topic/split-one-more-step-before-you-can-translate-on-elementor/.

If these solutions do not seem relevant to your situation, please do not hesitate to open a new support ticket with us for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 1 reply, has 2 voices.

Last updated by Andrey 1 year, 4 months ago.

Assisted by: Andrey.

Author Posts
November 8, 2023 at 9:06 pm #14761167
yaroslavL-2

Hey guys, i'm getting the following 2 errors in my plugins page:

1 WPML plugin cannot connect to wpml.org
WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to wpml.org to remove this notice.
Need help?
See the communication error details and let us know in WPML technical support.

2. One more step before you can translate on Elementor
You need to enable WPML's Translation Editor, to translate conveniently.
This action is not allowed

Any ideas?
Thank you,
Yaros

New threads created by Andrey and linked to this one are listed below:

https://wpml.org/forums/topic/split-one-more-step-before-you-can-translate-on-elementor/

Screenshot 2023-11-08 at 22.04.18.png
November 8, 2023 at 10:32 pm #14761401

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for reaching out to WPML support.

To help you resolve the issue, please follow the instructions provided in the troubleshooting documentation available at https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/. It is important to whitelist the following domains: wpml.org, cdn.wpml.org, api.wpml.org, api.toolset.com, and cloudfront.net.

Also, I have opened a new ticket for question #2. This will not only assist you, but also other users who might face similar issues in the future. You can expect my reply to be posted on the following URL: https://wpml.org/forums/topic/split-one-more-step-before-you-can-translate-on-elementor/. Let me know if you have any further questions.