[Escalated to 2nd Tier] WPML stops translating when it reaches 100e
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Background of the issue:
I am trying to use WPML to translate content on my site, hidden link. I want to translate a dozen or so items.
Symptoms:
WPML stops translating when it reaches 100e. The limit reached 99.99, and the next attempt to order automatic translation shows an error. The queue was cleared.
Questions:
Why does WPML stop translating when it reaches 100e?
How can I resolve the error when attempting to order automatic translation after reaching the limit?
I can see you paid the €100 automatic translation limit on March 5th. I changed something from our side. Please check if it is now working. If it is not, please give me access.
If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
Let's try to solve the problem without access to WP.
I recorded what the problem is. Please help us to solve the problem because we are running out of patience, we have been translating the site for several days. Every now and then we have to interrupt the translation cycles. Throughout this period we have wasted the translation credits rate by plugging and unplugging the card hidden link
I'm sorry if I failed to mention the following earlier. I was under the impression you know about it. Here is the point.
Safety limit charges:
There are two safety limit charges that prevent you from accidentally spending too much and protects us from fraud.
If you exceed €100 in a month, we’ll ask you to pay for those first €100 euro (+ VAT) before using more credits. Please note that you would need to translate a lot of words to reach this limit. We will then subtract those €100 euro from your invoice at the end of that month.
It’s the same if you exceed €4000 in a month. If you cross that limit in a month, we’ll ask you to pay for it before using more credits. Please note that you would need to translate a huge amount of words to reach this limit. Again, we will then subtract those €4000 from your invoice at the end of that month.
You can read about it on our Terms and Conditions page here.
Since you were sending a lot of content for translation in several languages, you are reaching the 100ERU limit and being asked to pay it. It is by design from our system, and we can't change it.
Does this answer your question on why this issue occurs on your site?
I think that you do not want to help at all and your support is ridiculous. You only have to look at my request history, payment history and translation dynamics to see that this is not a problem. In the last few days when I try to translate a page with your tool I have spent several hundred euros. Every time there is a problem to smoothly go through the translation process.
We don't have support through video meetings. I'm going to esclate this issue to our Advanced Translation Editor experts. Meanwhile, please share your site's Automatic Translation account id. It is a long string of numbers and letters you can find in WPML -> Support -> Troubleshooting (link) at the top of the screen under the "Your Automatic Translation account id is" title.
The following is the automatic translation activity we can see on your site.
Dates What happened Paid Amount Invoice Number
March 01 Client Cancelled 102.79 ATE-1116520
March 01 Client Subscribed again 0
March 02 Client Cancelled again 8.50 ATE-1116531
March 03 Client Subscribed again 0
March 03 Client Cancelled again 100.56 ATE-1150889
March 03 Client Subscribed again 0
March 04 Client Cancelled again 32.05 ATE-1151006
March 04 Client Subscribed again 0
March 05 Client Cancelled again 100.00 ATE-1151166
March 06 Client Subscribed again 0
March 12 Safety Payment Paid 100 ATE-1151626
You canceled the Pay-as-you-go subscription each time around reaching the 100 ERU safety limit. Then, you were asked to pay the debt until this point. Eventually, on March 12, you paid the safety limit. This 100 ERU amount will be deducted from your Pay-as-you-go bill for March, which you will get on April 4. This is unless you reach the next safety limit, 4000 ERU. For your information, very few sites have so much content that they get the second safety limit.
From our side, everything looks as expected. For the next time, please know that you should not cancel the subscription before you reach the 100 ERU limit.
Please let me know if you have any further questions. If you need further help with this issue, please share the 'Automatic Translation account ID' as I asked in my previous reply.
{"url":"https:\/\/ate.wpml.org\/api\/wpml\/jobs","requestArgs":{"method":"POST","body":{"jobs":[],"existing_jobs":[131342106,131342108,131342109,131342110,131342111,131342124,131342125,131342129,131342130,131342132],"auto_translate":true,"preview":false,"job_type":6}},"status":417,"details":[{"status":417,"title":"Some job failed","message":"Batch failed, all jobs were rolled back."}]}
Our second-tier supporter says that with the information we have (the log error), it is very hard for us to solve the problem from our side. So, to help better and faster, we need access to your site.
If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
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