WPML tried to translate this page three times and failed - Error Message

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WordPress 6.7 has introduced a new issue that impact translations, please update WooCommerce and WPML to the latest versions before you report issues. More about this here - https://wpml.org/errata/php-error-wp-6-7-notice-function-_load_textdomain_just_in_time-was-called/

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Supporter timezone: Europe/Kyiv (GMT+02:00)

Tagged: ATE, Exception

This topic contains 5 replies, has 2 voices.

Last updated by heidiS-6 18 hours, 46 minutes ago.

Assisted by: Andrey.

Author	Posts
November 21, 2024 at 5:46 pm #16430471
heidiS-6	Background of the issue: I am trying to edit a translation on the home page. The issue can be seen at this link: hidden link Symptoms: An error message saying, "WPML tried to translate this page three times and failed. To get it fixed, contact WPML support" Questions: Why did WPML fail to translate the page three times? How can I fix the error and successfully edit the translation?
November 21, 2024 at 9:52 pm #16431178
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	While one of my teammates takes care of your ticket, I will provide you with the first debugging steps. 1. Go to WPML → Support and click on the Troubleshooting link. 2. On the WPML Troubleshooting page, click the button labeled Force-enable WPML’s Advanced Translation Editor.
November 21, 2024 at 9:59 pm #16431182
heidiS-6	Hello! I don't seem to have that option available to me? I've attached an image of what I do see. Thanks!
November 21, 2024 at 10:26 pm #16431263
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Could you please show us the error logs from WPML → Support → Advanced Translation Editor?
November 22, 2024 at 4:51 pm #16434782
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you. I have attached the screenshot where you can find it. Have you recently moved your website or restored it from a backup? Do you see any migration banners when navigating to WPML → Translation Management?
November 25, 2024 at 5:54 pm #16441617
heidiS-6	Hello! No banners on the Translation Management page and we had not moved or restored our website. We are hosting on Pantheon - not sure if that makes a difference? Here are the Advanced Translator Editor logs from today when I tried to use the editor again: 2024/11/25 5:46:56 PM Job resent to ATE 352 0 {"retry_count":10} 2024/11/25 5:46:56 PM ATE Server Communication Unauthorized 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/jobs\/109330866\/clone","requestArgs":{"method":"POST","body":{"id":109330866,"notify_url":"https:\/\/washingtonnational.com\/wp-json\/wpml\/tm\/v1\/ate\/jobs\/receive\/352","site_identifier":"d9ebfd1e-bbd4-40c3-b226-6f53dcc0f6d5","source_id":"172","permalink":"https:\/\/washingtonnational.com\/","ate_ams_console_url":"https:\/\/washingtonnational.com\/wp-admin\/admin.php?page=tm\/menu\/main.php&sm=ate-ams","job_type":1}},"status":401} 2024/11/25 5:46:51 PM ATE Server Communication Unauthorized 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/jobs\/109330866\/clone","requestArgs":{"method":"POST","body":{"id":109330866,"notify_url":"https:\/\/washingtonnational.com\/wp-json\/wpml\/tm\/v1\/ate\/jobs\/receive\/352","site_identifier":"d9ebfd1e-bbd4-40c3-b226-6f53dcc0f6d5","source_id":"172","permalink":"https:\/\/washingtonnational.com\/","ate_ams_console_url":"https:\/\/washingtonnational.com\/wp-admin\/admin.php?page=tm\/menu\/main.php&sm=ate-ams","job_type":1}},"status":401}