WPML/Woocommerce

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Supporter timezone: Asia/Yerevan (GMT+04:00)

Tagged: Account Issues

This topic contains 9 replies, has 2 voices.

Last updated by Christopher Amirian 8 hours, 7 minutes ago.

Assisted by: Christopher Amirian.

Author	Posts
December 2, 2025 at 2:16 pm #17626778
sarahP-21	I'm trying to set up WPML on a new website (still on staging server) but it's not working. I've completed set up but there seems to be some disconnect between woocommerce and WPML
December 2, 2025 at 2:41 pm #17627045
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, It seems the minimum server requirements are not being met: https://wpml.org/de/startseite/mindestanforderungen/ Could you please increase the WordPress memory limit (WP Memory Limit) to at least 128 MB? Your current values are: PHP Memory Limit 128M WP Memory Limit 40M To do this, you need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory. Add this code to the wp-config.php file to increase WordPress's memory: define ('WP_MEMORY_LIMIT', '128M'); Add this just before this comment: // That's all, stop editing! Happy blogging. The current values can be viewed under WPML > Support > WordPress. Now, please try to complete the Setup Wizard at WooCommerce > WCML and let us know if further assistance will be required. Best regards Andreas
December 6, 2025 at 9:55 am #17640178
sarahP-21	Hello, unfortunately that hasn't worked. Can you advise further? I have to launch the site beginning of next week so I would really apprecaite getting this sorted.
December 6, 2025 at 3:01 pm #17640558
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Could you please send a screenshot from WPML > Support > PHP? Which is the current value for "memory usage"? Further, it seems your site is running PHP 8.5.0, but you run WordPress 6.8.3. You need to update to at least WordPress 6.9 when using PHP 8.5. Rule of thumb: - If you’re on PHP 8.5 → run WordPress 6.9+. - If you’re on older WordPress (≤6.8) → stick with PHP 8.4 until you upgrade WordPress.
December 7, 2025 at 9:05 am #17641159
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Besides the steps my colleague mentioned, I still can not see the result of consulting with your hosting service provider to see if our domains are whitelisted or not. Did you follow that step? Please get back to us with the details. After that, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore. Make sure you set the next reply as private. Thanks.
December 8, 2025 at 4:15 pm #17644789
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you for the login information. Whenever I go to the WordPress Dashboard, I see the TOO MANY REQUESTS error. Would you please contact the hosting service provider and ask them why that is? Also, we still need your confirmation that you contacted the hosting service provider and asked them to whitelist the domains below: wpml.org cdn.wpml.org api.wpml.org api.toolset.com cloudfront.net For more information: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/
December 9, 2025 at 10:12 am #17646679
sarahP-21	I've spoken to the hosting provider and they're saying all of their tests are running OK - they say that you need to turn the VPN off and try again as it's a security thing. They have also been whitelisted.
December 9, 2025 at 3:40 pm #17648615
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you. Here is a video explaining what I have done to fix the issue: hidden link Thank you.
December 11, 2025 at 8:49 am #17654780
sarahP-21	Unfortunately that made it worse - it still didn't work when I turned woocommerce back on, and kept turning the theme off. As I had to launch today, I ended up rebuilding with a different plugin overnight, so can I please have a refund for this site, or have it removed from my account so I can use it on another site? Thanks
December 11, 2025 at 10:19 am #17655140
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Sorry for your experience. I managed to fix the issue according to the video for the staging website. But anyway, as you decided to go forward with this you can do as follows: - Go to https://wpml.org/account/sites/ - There you will see a table containing the link to the website in question. - Click the trash icon next to the website row and it will be removed. - Now you will have an additional spot to register WPML. Having said that, we still will be happy to investigate if you decide to use WPML for that specific website. Thanks.