Problema: Se stai riscontrando discrepanze nel conteggio delle parole da tradurre sul tuo sito, come un conteggio eccessivamente alto rispetto a quello che ottieni utilizzando strumenti esterni come Word Counter, potrebbe essere dovuto a un problema nella versione attuale di WPML. Soluzione: Abbiamo verificato che con la versione beta di WPML, il conteggio delle parole funziona correttamente. Ti consigliamo di attendere il rilascio della versione 4.9, previsto per i prossimi giorni, che dovrebbe risolvere il problema di conteggio delle parole. Puoi vedere una dimostrazione di questa correzione nel video che abbiamo registrato: https://kommodo.ai/recordings/aOj8egGpldNC9JgVrghw.
Se il problema persiste o la soluzione proposta risulta non pertinente perché potrebbe essere superata o non applicabile al tuo caso, ti invitiamo a consultare la pagina dei problemi noti e a verificare che tu abbia installato le versioni più recenti dei temi e dei plugin. Inoltre, ti consigliamo di aprire un nuovo ticket di supporto per assistenza ulteriore.
Problem: The client needed assistance transferring credits from a development site to a live site and was concerned about the transfer of translated products and the consumption of credits. Solution: Regarding the translated products, we reassured the client that the translations are stored in the translation memory, which prevents the deduction of additional credits for retranslating the same products. We asked the client to trigger the translations for previously translated products to verify that no credits are being charged.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are translating your contact page and need to enter a different phone number for each language. However, the phone number does not appear as a string to be translated in the translation workflow, while the email address does. Solution: We recommend searching for the phone numberin the ATE so that it appears for translation. Numbers are hidden by default in ATE
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues after translating a page using ATE where the link in the custom HTML is broken, such as WPML adding extra characters or clearing content in the second Custom HTML block, you're not alone. Solution: We have investigated this issue and found that it occurs due to HTML tags being split across different blocks. Currently, we recommend manually adjusting the translated page using the WordPress editor as a workaround. Although this solution might not be ideal and could lead to warnings about the translation method, it is the best approach at this time.
Please note that this solution might become outdated or may not apply to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problema: Necesitas cambiar dos palabras que fueron traducidas automáticamente al inglés y no quedaron bien. Solución: Si estás experimentando esto, te recomendamos seguir estos pasos: 1. Ve a WPML → Translation Dashboard y filtra por todos los estados de traducción. 2. Localiza y selecciona el footer. 3. En la opción de traducción, elige “Traducir yo mismo”. 4. Después, ve a WPML → Traducciones y haz clic en Traducir para el footer. Esto abrirá el editor de traducción, donde podrás modificar el contenido sin problema.
Si la solución proporcionada no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos, verifiques la versión de la solución permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte.
Problem: The client reported issues with the WPML Advanced Translation Editor (ATE) when translating media. Specifically, the Alt Text field was duplicated, leading to unnecessary charges. The titles were identical to the alt texts. The client was concerned about being charged twice for the same sentence used in both the Alt Text and the title fields. Solution: We explained that the WPML ATE uses a translation memory that auto-completes identical segments across the website, which should prevent extra charges. However, this memory only starts saving segments after a translation job is completed. We acknowledged that, according to our reports, segments have been charged twice and compensation for the overcharge. We further invited the client to try replicating the issue on our sandbox site and offered further assistance if needed, but the issue was not replicable.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problema: Il cliente ha riscontrato un problema di sincronizzazione tra ATE e Elementor, dove l'Accordion (widget nativo Elementor) nella pagina in inglese mostra ancora testo in italiano nonostante la traduzione corretta sia presente in ATE.
Soluzione: Abbiamo identificato che il problema era dovuto a un codice XML non corretto per il widget dell'Accordion che proveniva da un plugin di terze parti. Per risolvere il problema, abbiamo aggiornato la configurazione XML personalizzata in WPML. Ecco i passaggi che abbiamo seguito:
Dopo aver aggiornato la configurazione XML, abbiamo aggiornato la pagina originale e la traduzione, risultando nel corretto display del testo dell'Accordion in inglese.
Se questa soluzione non risolve il tuo problema o sembra non essere più rilevante, ti invitiamo a verificare i problemi noti e a confermare che hai installato le ultime versioni dei temi e dei plugin. In caso di ulteriori difficoltà, ti consigliamo di aprire un nuovo ticket di supporto sul forum di supporto WPML.
Problem: The client was new to the tool and attempted to translate their content into 12 languages simultaneously, using up their 60000 translation tokens. After realizing the cost, they deleted the translations and inquired about the possibility of getting their tokens refunded. Solution: We informed the client that translation credits are non-refundable once purchased or used, as detailed in our FAQ: https://wpml.org/faq/can-i-get-a-refund-for-automatic-translation-credits/.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML Support Forum.
Problème : Vous avez reçu une facture de 100,00 EUR pour des crédits de traduction que vous n'avez pas utilisés en décembre 2025, indiquant un usage de 195 000 crédits. Solution : Nous avons confirmé que la facturation était erronée et avons procédé à un remboursement. Nous vous recommandons de vérifier votre compte pour confirmer que le remboursement a été effectué correctement.
Si cette solution ne s'applique pas à votre cas, ou si elle semble obsolète, nous vous invitons à consulter les problèmes connus et à vérifier que vous disposez des dernières versions de vos thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
