Problem: In your contact forms, when they are in a translated language, the fields are not being filled in. Solution: If you're experiencing this issue with your Elementor forms not filling fields correctly in a translated version, we recommend checking if any field notations, especially the email field, have been inadvertently translated. We found that reverting the email field notation to its original value resolved the issue. Please test your form again in the translated language to see if this solution works for you.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: Sie haben Schwierigkeiten, Ihre Beiträge automatisch zu übersetzen, da beim Zugriff auf das WPML-Dashboard ein Proxy Fehler auftritt, auch nachdem alle Plugins und das Theme deaktiviert wurden. Lösung: Wir empfehlen Ihnen, eine Staging-Kopie Ihrer Website auf demselben Server zu erstellen, um das Problem zu untersuchen, ohne die Live-Website zu beeinträchtigen. Sie können hierfür ein Plugin verwenden oder Ihren Hosting-Support um Hilfe bitten. Bitte teilen Sie uns den Link zur Staging-Website mit, sobald diese eingerichtet ist, damit wir weiter nach einer Lösung suchen können.
Falls diese Lösung veraltet erscheint oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir raten Ihnen auch, die Seite mit bekannten Problemen zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und sicherzustellen, dass Sie die neuesten Versionen Ihrer Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
Problem: You are trying to add a new language but encounter a paywall banner, even though your URL is registered as a development URL and you have an active license. Refreshing the account status does not resolve the issue. Solution: We recommend following these steps to register your site with a new key: 1. Ensure you back up your site completely. 2. Navigate to your account page at https://wpml.org/account/sites/ 3. Delete the existing key for your site. 4. Go to WP -> Plugins -> Add New -> Commercial tab. 5. Click on "Unregister WPML from this site". 6. Refresh the page. 7. Click on "Get a key for this site" and copy the newly generated code. 8. Return to WP -> Plugins -> Add New -> Commercial tab. 9. Register the site with the new key.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: You are encountering a database error after migrating your domain to a new hosting environment. The error is caused by an emoji in a WooCommerce translation string, which leads to a query failure due to mixed collation in the database. Solution: We recommend removing the emoji from the content as a temporary workaround. If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, feel free to open a new support ticket at our support forum.
Problem: If you're experiencing a fatal error when trying to activate the WPML plugin, it might be due to an issue with your MySQL version. The error message indicates a problem with creating a table because only one TIMESTAMP column with CURRENT_TIMESTAMP in the DEFAULT or ON UPDATE clause is allowed. Solution: We recommend updating your MySQL to the latest stable version supported by your hosting environment. This issue often occurs with MySQL versions ≤ 5.5 or early versions of 5.6, which only allow one TIMESTAMP column with DEFAULT CURRENT_TIMESTAMP or ON UPDATE CURRENT_TIMESTAMP per table. Updating MySQL should resolve this issue. Additionally, consider updating PHP to the latest supported version to enhance performance, security, and compatibility with modern plugins.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problème : Après la mise à jour des plugins WPML, une erreur de base de données empêche les modifications sur le site, indiquant un problème avec la définition de la table et l'utilisation de plusieurs colonnes TIMESTAMP avec CURRENT_TIMESTAMP. Solution : Nous vous recommandons de vérifier la version de votre base de données MySQL. Cette erreur peut survenir avec les versions antérieures à MySQL 5.6. Pour vérifier votre version actuelle, allez dans Outils > Santé du site > Infos, et consultez la section Base de données. Si vous utilisez une version obsolète, nous vous conseillons de mettre à jour votre base de données MariaDB ou MySQL vers la dernière version disponible.
Si cette solution ne résout pas votre problème ou si elle semble obsolète, nous vous recommandons de consulter les problèmes connus, de vérifier la version du correctif permanent et de vous assurer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: You have noticed that WPML is not showing new versions for updates, and it seems stuck on version 4.6.12 despite the license being detected correctly. Solution: We have found that the 'Check for updates' option was turned off in your wp-config.php file. We recommend that you first ensure you have a full backup of your website. Then, remove the line in the wp-config.php file that disables the update checks. After making these changes, check if the updates are now visible.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problema: O blog em português (PT) e francês (FR) abre na versão em inglês (EN) devido ao uso de custom links no menu principal. Solução: Se você está enfrentando este problema, recomendamos duas soluções: 1. Substitua o custom link por uma página do Blog como item de menu, semelhante ao que foi feito com outros itens. 2. Crie manualmente as traduções para este menu e insira o custom link do Blog com o diretório de idioma apropriado para cada link.
Se o problema persistir ou se esta solução parecer irrelevante, pois pode estar desatualizada ou não se aplicar ao seu caso, recomendamos abrir um novo ticket de suporte. Também sugerimos verificar os problemas conhecidos, confirmar a versão da correção permanente e verificar se você instalou as versões mais recentes dos temas e plugins.
Problème : Le client a copié son site de marquislandscaping.ca à marquisseptiques.ca et a rencontré des problèmes pour mettre à jour la clé WPML sur le nouveau site. Après avoir désactivé les plugins WPML et installé le 'WPML Installer', il a été redirigé vers une page d'erreur 'Oops' lorsqu'il a tenté d'accéder à la section commerciale comme indiqué dans les instructions. Solution : Nous avons initialement demandé un accès temporaire au wp-admin pour résoudre le problème. Cependant, le client a choisi de désinstaller complètement WPML, de vider les caches et la base de données, puis de réinstaller WPML, ce qui a résolu le problème.
Il est important de noter que cette solution pourrait ne pas être pertinente si elle est obsolète ou ne correspond pas à votre cas. Nous vous recommandons vivement de consulter les problèmes connus, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support.
