Problem: The client is experiencing an issue where the English version of content is still showing on Arabic pages, despite using Greenshift's 'meta getter block' and WordPress patterns. Solution: We recommend trying the following steps after ensuring you have a full site backup: 1) Navigate to WPML>>Settings>>Custom XML Configuration. 2) Add the following language configuration code and save the changes:
3) Open the 'Contact Us' pattern for editing in English and update it to refresh the translation settings. 4) Update the Arabic translation of the 'Contact Us' pattern with the Arabic option names (options_ar_contact-us_email, options_ar_contact-us_mobile-number, options_ar_contact-us_address). 5) Then update the page in both languages that uses the Arabic pattern.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: Nach einem Update auf WordPress Version 6.7 sind viele deutsche Übersetzungen verschwunden und stattdessen werden englische Texte angezeigt. Solution: Es scheint, dass das Problem durch ein automatisches Update auf WordPress 6.7.1 behoben wurde, das kürzlich veröffentlicht wurde. Dieses Update behebt spezifische Übersetzungsprobleme, die unter https://core.trac.wordpress.org/ticket/62337 dokumentiert sind. Wir empfehlen Ihnen, zu überprüfen, ob dieses Update auf Ihrer Website angewendet wurde und ob die Übersetzungen nun korrekt angezeigt werden.
Falls das Problem weiterhin besteht oder die Lösung aufgrund von Aktualisierungen irrelevant geworden ist, empfehlen wir Ihnen, die bekannten Probleme auf https://wpml.org/known-issues/ zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Schwierigkeiten auftreten, zögern Sie nicht, ein neues Support-Ticket zu eröffnen. Besuchen Sie dazu unser Support-Forum unter https://wpml.org/de/forums/forum/support-in-german/.
Solution: WooCommerce remains in English on both the front-end and back-end of the webshop, even after switching to the Twenty Twenty-Five theme, indicating the issue is not theme-related.
Relevant Documentation: We are aware of this issue and will address it soon with the release of WPML String Translation 3.2.16.
Problem: The client needed help with registering texts for translation on their WPML-powered site. Solution: We registered the necessary texts in the String Translation section of WPML. We recommend that you navigate to the String Translation page to check and translate the registered texts. You can do this by following this link: String Translation. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current situation, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: You are developing a site using the Houzez theme and WPML plugin and encountering a database error when adding new properties. The error message indicates an unknown column 'ate_sync_count' in 'field list', with error code 1054. Solution: If you're experiencing this issue, we recommend you first perform a full site backup. Then, log in to your database using a tool like PHPMyAdmin and execute the following SQL query to add the missing column:
ALTER TABLE `wp_icl_translate_job` ADD `ate_sync_count` int unsigned NULL DEFAULT '0' AFTER `automatic`;
After running this query, check if the issue persists.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: When accessing the Advanced Translation Editor (ATE) to translate pages, it automatically translates them even though it was set not to. Additionally, the version of ATE that opens is random, sometimes the old version and other times the new one. Solution: First, we recommend creating a short screencast to illustrate the issue as it helps in diagnosing the problem more accurately. Next, please temporarily deactivate all plugins except WPML on your dashboard. This step is crucial to ensure that no other plugin is affecting this behavior. We have also recently updated ATE, which might have resolved the issue if it was related to the version updates.
If the problem persists, it might be due to reasons that are no longer relevant or because the situation described doesn't apply to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If none of these solutions work, please open a new support ticket.
