Problem: If you're experiencing an error when trying to automatically translate your homepage, where WPML cannot send some of the content to translation because it includes fields that are encoded, we can help. Solution: This is a known issue. We recommend you follow the steps described on our erratum page: https://wpml.org/errata/wpml-cannot-send-base64-encoded-content-to-translation/.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance. You can do so at WPML support forum.
Problem: You are trying to translate a Theme Builder page in Divi 5 and encounter an error stating that some content contains coded fields which translators cannot edit. Solution: We recommend accessing the translation through WPML → Translation Dashboard and initiating the translation from there. If this approach does not resolve your issue, or if the solution seems outdated or not applicable to your case, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket for further assistance. You can do so at WPML support forum.
Problem: You are experiencing a fatal error when saving or editing a translation page in WordPress, where WPML's hook crashes due to expecting a WP_Post object but receives null. This issue persists even after updating to WPML 4.9.2. Solution: We have investigated the issue and found that it appears to be specific to your hosting environment rather than a bug in WPML itself. We recommend contacting your hosting provider to ensure that the REST API is not blocked and to temporarily disable any restrictive security layers that might be interfering with the save process. Additionally, consider whitelisting WPML-related requests from these protections. If the problem continues, you might need to consider changing your server. For more details on REST API dependencies, please visit https://wpml.org/documentation/support/rest-api-dependencies/.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.
