Problem: The client encountered issues while updating recruiter information on translated destination pages using Elementor. Specifically, they were unable to save changes and received a warning about potential loss of edits when trying to replace a recruiter on the Finnish version of a page. Solution: We recommend ensuring that WPML and Elementor are used in accordance with our compatibility guidelines, which can be found here: https://wpml.org/documentation/plugins-compatibility/elementor/. The issue described was not directly related to WPML. When editing translated pages, it is crucial not to use Elementor directly but to utilize WPML's Translation Editor. This approach was successfully used on the German version of the page, where the recruiter was correctly updated. To resolve the issue on the Finnish page, the client should update the information using the Translation Editor to ensure the changes are properly saved and displayed.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are unable to re-add existing users as translators in WPML after an update, and you are concerned about losing translations when updating translated job pages. Solution: To resolve the issue of re-adding existing users as translators, you need to edit the
wp_capabilities
key in the
wp_usermeta
table. Remove the "translate" value for the affected users. This adjustment will allow you to add them back as translators. After making this change, please ensure to add the correct language pairs for each translator as needed. If you are unsure what to do, don't proceed with the above. Take a backup of the DB of your site before proceeding! If you're experiencing similar issues or if this solution does not apply due to different circumstances or it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate internal links from Swedish to English using WPML, but encounter issues where the links are not automatically translated and are not visible for manual update in the WPML editor. Solution: We recommend following these steps to address the issue: 1. Refer to our guide on translating links: https://wpml.org/faq/how-to-translate-links/ 2. If the links still do not appear in the WPML editor, try this: a. Open the page in the Advanced Translation Editor. b. Click on Settings and enable the option to show all links. c. Make a small change to the original page and save it, then revert the change. This action should trigger an update in the translation editor. d. Return to the translation editor to see if the changes are now visible.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, feel free to open a new support ticket for further assistance at WPML support forum.
Problem: You are trying to translate a string using WPML, but when you send it to translations and open the translations dashboard, you encounter an issue where the jobs cannot be loaded, and you receive an error message. Solution: 1. Ensure you create a backup of your website or test on a staging version to avoid disruptions. 2. Navigate to WordPress Dashboard > WPML > Support > Troubleshooting. Follow the steps shown in this screenshot: https://wpml.org/wp-content/uploads/2020/10/7206941-buttons.png 3. If the issue persists, check this video for further guidance: https://komododecks.com/recordings/aGDoz8r2SomwVmiGBuFe 4. Open Translation Management, locate the string, assign it to an available translator, and click Translate. Then, in WPML → Translations, select the job, click Take and translate, complete the work in the Advanced Translation Editor. 5. If needed, delete the problematic strings and rescan them in WPML > String translations.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum: WPML Support Forum.
