Problem: The client is experiencing issues with updating images in blog posts and syncing translations, which is time-consuming. Additionally, user profile images are not visible in other languages when media is translatable. There are also problems with popups and modals not showing correct translations, and the title bar in the blog section not reflecting the correct language. Solution: We addressed the popup modal issue by correcting the links in the templates. For the issue of category titles and widgets not showing translations, we have created a separate ticket to follow up. Currently, there is no automated way to assign correct popups with their translations without manual template editing. We recommend installing the required plugins and replicating the issue on our sandbox site for further investigation by our 2nd Tier Support.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problem: You are trying to translate a page into Arabic using WPML, but the translation process gets stuck, displaying a 'working on contents' message indefinitely. Solution: 1. Refresh the translation process: - Navigate to your Dashboard > Pages. - Open the edit screen of the original page and make a minor change, such as adding an extra blank space. - Save the changes. This should prompt an update requirement indicated by a circular arrow next to the language links. - Attempt the translation again and ensure it reaches 100% completion.
2. Identify problematic plugins: - Create a backup of your site. - Deactivate all plugins except for WPML and its add-ons from 'WordPress Dashboard > Plugins'. - Test if the issue persists. If it resolves, reactivate each plugin one by one to identify the problematic one.
3. Increase the PHP memory limit: - Edit the 'wp-config.php' file in your WordPress installation root folder and add the following code:
- Ensure to add this code above the '/* That's all, stop editing! Happy blogging. */' line.
4. Check the ATE error log: - Go to WPML > Support > Advanced Translation Editor > Error log and report the top error.
If these steps do not resolve your issue or if the solution becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues with their multilingual website where the WordPress admin interface changes to the language of the first front-end visitor, affecting the language of emails sent, which do not match the user's preferred language. All Theme-Options strings are registered under the domain admin_texts_jws_option, and translating a string causes the admin UI to switch languages and remain in that language. Solution: To address the issue of the admin interface changing languages and affecting email language settings, follow these steps: 1. Ensure you have a full backup of your website. 2. Navigate to Plugins > Plugin File Editor and select the "LoveDate Core" plugin. 3. Open the file "redux-core/inc/classes/class-redux-options-constructor.php". 4. Locate the following code:
public function __construct( $parent ) {<br /> parent::__construct( $parent );<br /> add_action( 'admin_init', array( this, 'register' ) );<br />}
5. Replace it with:
public function __construct( $parent ) {<br /> parent::__construct( $parent );<br /> add_action( 'current_screen', array( this, 'register' ) );<br />}
6. Save the changes. This modification should prevent the admin interface from switching languages based on the front-end visitor's language, thereby ensuring emails are sent in the correct language. Note that this solution involves custom code modification, which is not officially covered by WPML support.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You have created a variable product in French on your WooCommerce site, and while it works perfectly in French, the English version has issues with mismatched variation images and incorrect pricing. This problem occurs when switching to the English version of the product. Solution: After extensive testing, we discovered that the issue is related to the PHP version used on your server. Specifically, the problem replicates with PHP 7.4.33 but not with newer versions. We recommend updating your server's PHP version to at least PHP 8.1 or PHP 8.2. After updating, please test the English version of your product again to see if the issue persists.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: You are trying to update the translation of a page after modifying the original content in English, but the sync icon remains visible indefinitely and does not switch to the 'edit' icon unless you manually refresh the page. Solution: We recommend providing temporary access (WP-Admin and FTP) to your site, ideally to a test/staging site where the problem can be replicated. This allows us to investigate the issue directly. Before providing access, please ensure to back up your site files and database. If you're unable to see the fields to enter your wp-admin/FTP details securely, please request to enable the private box to ensure your details remain confidential.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: Sie versuchen sicherzustellen, dass die strukturierten Daten auf Ihrer mehrsprachigen und multiwährungsfähigen WooCommerce-Website die korrekte Währung entsprechend der Sprachversion bzw. dem URL-Pfad anzeigen. Der Googlebot wird als aus den USA kommend erkannt, was dazu führt, dass die Preise in den strukturierten Daten in USD und nicht in EUR ausgegeben werden. Solution: Wir empfehlen, die Währung sprachbasiert statt geolokalisiert festzulegen. Hierfür könnte der Hook wcml_client_currency verwendet werden, um die Währung explizit anhand der aktiven Sprache oder des URL-Pfads zu definieren. Alternativ könnte das Plugin von YITH mit „Geolocation Rules“ verwendet werden: YITH Multi Currency Switcher for WooCommerce.
Falls diese Lösungen veraltet sind oder nicht auf Ihr Problem zutreffen, empfehlen wir, einen neuen Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: WPML Support-Forum.
Problem: The client encountered issues while updating recruiter information on translated destination pages using Elementor. Specifically, they were unable to save changes and received a warning about potential loss of edits when trying to replace a recruiter on the Finnish version of a page. Solution: We recommend ensuring that WPML and Elementor are used in accordance with our compatibility guidelines, which can be found here: https://wpml.org/documentation/plugins-compatibility/elementor/. The issue described was not directly related to WPML. When editing translated pages, it is crucial not to use Elementor directly but to utilize WPML's Translation Editor. This approach was successfully used on the German version of the page, where the recruiter was correctly updated. To resolve the issue on the Finnish page, the client should update the information using the Translation Editor to ensure the changes are properly saved and displayed.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are unable to re-add existing users as translators in WPML after an update, and you are concerned about losing translations when updating translated job pages. Solution: To resolve the issue of re-adding existing users as translators, you need to edit the
wp_capabilities
key in the
wp_usermeta
table. Remove the "translate" value for the affected users. This adjustment will allow you to add them back as translators. After making this change, please ensure to add the correct language pairs for each translator as needed. If you are unsure what to do, don't proceed with the above. Take a backup of the DB of your site before proceeding! If you're experiencing similar issues or if this solution does not apply due to different circumstances or it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
