WCML

Problem:
The client is experiencing an issue where the brand name is missing in the translated version of a product. This problem occurred after updating WPML to version 4.9.2, which was supposed to fix an issue with missing custom fields in translations.
Solution:
First, we recommend enabling the Ajax option to support AJAX filtering. You can find the documentation here: https://wpml.org/documentation/getting-started-guide/language-setup/enabling-language-cookie-to-support-ajax-filtering/
Next, follow these steps for a product that has the issue:
1. Go to your Dashboard > Products.
2. Open the edit screen of the original Product. Look for a pencil/circle/gear icon under the "Languages" section.
3. Make a small change, such as adding an extra blank space at the end of a sentence or paragraph.
4. Save it. A circular arrow should appear beside the second language's links, indicating that an update is required.
5. Edit the translation again and ensure it is saved up to 100% translated.
If the brand is still missing, check under WordPress Dashboard > WPML > Settings > Taxonomies Translation to ensure that the Brands are set to translatable. If they are set as not translatable, change this setting and perform the refresh as previously described.

If these steps do not resolve the issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

Problem:
If you're using WooCommerce with the Uncode Theme and have translated a product from German to English, but the English page appears empty and shows no content when editing, even though all fields are translated and marked as complete in the WPML Classic Translation Editor.
Solution:
First, ensure that no products are in the trash for the English language, as this can sometimes cause display issues. Next, verify that all necessary WPML and WooCommerce Multilingual (WCML) features are enabled, particularly those in the Troubleshooting section, which might be missing from your setup. If these steps do not resolve the issue, we recommend you check for any known issues related to your scenario at https://wpml.org/known-issues/. Also, confirm that you have the latest versions of all themes and plugins installed.

If the problem persists, please open a new support ticket with us for further assistance. You can do so by visiting our support forum at https://wpml.org/forums/forum/english-support/. We highly recommend creating a full site backup before making further changes or updates.

Problem:
The client encountered an error on their checkout page with the message 'Call to a member function needs_shipping() on null' in the Woolentor Addons Pro plugin.
Solution:
We resolved the issue by adding the IDs of the translated templates in WPML → String Translation. We recommend you try the same if you're experiencing this issue. Additionally, translating specific checkout page strings such as 'Your information' and 'First name' via WPML → String Translation proved effective. For a detailed guide on how to perform these steps, you can watch our step-by-step video here: https://kommodo.ai/recordings/OFRIOUE8KE3Jc0DWlERS.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

Problem:
Bei der Produktseite ECURA werden in allen Sprachen außer Deutsch die Eigenschaften doppelt angezeigt, obwohl diese im Backend als 'nicht übersetzbar' eingestellt sind.
Solution:
Die doppelte Anzeige der Eigenschaften konnte durch eine Fehlerbehebung unter WooCommerce > WCML > Status > Fehlerbehebung behoben werden. Es war notwendig, die Einstellungen dort zu überprüfen und anzupassen.

Falls diese Lösung für dein Problem irrelevant erscheint, weil sie veraltet ist oder nicht auf deinen Fall zutrifft, empfehlen wir dir, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass du die neuesten Versionen von Themes und Plugins installiert hast. Für weitere Unterstützung besuche bitte unser Support-Forum: https://wpml.org/de/forums/forum/support-in-german/.

Problem:
The client reported an issue with the English version of the cart page showing errors and partial information, while the Spanish version worked correctly. The problem persisted even without WP Rocket's cache, indicating it wasn't a caching issue.
Solution:
We suggested replacing the WooCommerce block with a shortcode to resolve the JavaScript translation file issue. The steps included:
1. Editing the Cart page in WordPress admin.
2. Removing the WooCommerce block.
3. Adding a new 'Shortcode' block.
4. Inserting the shortcode

[woocommerce_cart]

into the new block.
5. Updating the page.
When the client faced difficulties with removing the block, we provided alternative steps to add the shortcode without removing the existing block. Eventually, the issue required escalation due to the inability to remove or replace the block, and the client requested to speak with a human agent.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.