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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

This topic contains 1 reply, has 2 voices.

Last updated by Long Nguyen 1 year, 10 months ago.

Assisted by: Long Nguyen.

Author Posts
January 13, 2023 at 8:54 pm #12816201

alexeyK-12

Hello!

The course was purchased in Ukrainian. I received a confirmation letter hidden link , but the course itself is not displayed on the student's page.

In Russian and English it works fine.

I also noticed that the course settings in Ukrainian were not duplicated when translating from English, although they were automatically duplicated in Russian and did not require manual setting and it works fine. The video is here hidden link
The Course Curriculum was also not duplicated.

We await your reply.

Thank you!

January 16, 2023 at 3:24 am #12823395

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi there,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

Please enable a minimal environment as below and see if it helps:
- Deactivate all plugins including WPLMS addons and leave WPML and WPLMS plugins activated
- Switch to the main theme WPLMS
and ensure the courses are translated/duplicated into the Ukrainian language.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: 
https://wordpress.org/plugins/duplicator/

If it does not help, I recommend contacting WPLMS support for further assistance because WPML integration is handled by the plugin author.
Please read more on the documentation https://wpml.org/plugin/wplms-2/

Look forward to your reply.
Thanks

The topic ‘[Closed] 15. A purchased course is not displayed on the student's Courses page.’ is closed to new replies.