Tell us what you are trying to do?
- Translating Alternative Texts of images in the backend. When we edit the picture in German, see "German_Backend-min.png" we can edit the Alternative Text and it will also be shown in the frontend. However, trying to do that in French is not possible, the picture and the detail to it simply don't show up in the backend, check "French_Backend-min.png"
Is there any documentation that you are following?
- we're following the same process as always. For example with our customer heilsarmee.ch it works perfectly this way. We just tested it again on hidden link or hidden link, respectively.
Is there a similar example that we can see?
- we use the same way to translate alternative images for our customer heilsarmee.ch and we use the same WPML plugin but for savethechildren.ch it doesn't work but for heilsarmee.ch it does.
What is the link to your site?
German: hidden link
French: hidden link
If it does not work for you, please let me have access to your site so I can check this issue.
If you need further help with this, please share the access details to your site with me.
I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
Regards,
Itamar.
The topic ‘[Closed] #15143305 – ticket not yet resolved’ is closed to new replies.
