504 Gateway Timeout on Taxonomy Archives with WPML String Translation enabled

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Supporter timezone: Asia/Yerevan (GMT+04:00)

Tagged: Documentation request

This topic contains 7 replies, has 2 voices.

Last updated by Christopher Amirian 1 year, 1 month ago.

Assisted by: Christopher Amirian.

Author	Posts
April 12, 2024 at 2:59 pm #15513310
danielF-96	Currently our websites custom taxonomy archive pages lead to a 504 gateway timeout while also making the entire site super slow for everyone with the WPML String Translation Plugin enabled. With the plugin disabled everything works fine. Sometimes, instead of the 504 Error there is a WP Error site showing this error code: Fatal error: Maximum execution time of 120 seconds exceeded in /home/customer/www/brodos.com/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/utilities/class-debug-backtrace.php on line 68 Example Link: hidden link I disabled the plugin for now so that our site is useable.
April 14, 2024 at 11:24 am #15515593
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Would you please update the WPML and String translation plugins to the latest version? (You have one version older) - IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website. - Go to "WordPress Dashboard > Plugins > Add new > Commercial (tab)". - Click the "Check for Updates" button. - Update WPML and its addons there. For more information: https://wpml.org/faq/install-wpml/#automated-updates Thanks.
April 14, 2024 at 8:40 pm #15516739
danielF-96	Hi, thank you for your answer. Unfortunately the updates did not fix the issue, had to disable the plugin again.
April 16, 2024 at 12:11 pm #15525043
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Thank you for the steps. I need to know if the same issue happens when you use a minimal installation with WPML? - IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website. - Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes". - Go to "WordPress Dashboard > Plugins" and deactivate all plugins except WPML and its add-ons. - Check if you can still recreate the issue. - If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem. That way we will know if there is a plugin or something causing the abnormal behavior. Thanks.
April 16, 2024 at 7:43 pm #15528201
danielF-96	Hi, I tracked the issue to one Elementor widget that I have on the archive page. It is the "Breadcrumbs" widget from the Plugin JetBlocks by Crocoblock.
April 17, 2024 at 3:25 pm #15533778
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, This seems to be a compatibility issue which needs more investigation. To be able to report the compatibility issues we need to replicate the issue on a clean installation. I created a clean installation of WordPress, WPML, and all necessary WPML add-ons. You can access the WordPress dashboard using the link below: hidden link I also installed Elementor Kindly follow the steps below: - Install the plugin - Create template with the breadcumbs - Try to replicate the issue. This will help us to report the probable issue to the compatibility team and solve the possible problem faster. Thanks.
April 18, 2024 at 8:04 am #15535972
danielF-96	Hi, I tried to add everything that I think might be related to this problem but can't seem to replicate it on your site. The main difference I can think of is that we have over 3000 posts on our site.
April 20, 2024 at 2:35 pm #15546198
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, That will be a hard thing to pinpoint then as we also do not have enough information to know why this is happening on your installation. If there is a chance that you can use another method of breadcrumbs or a third-party plugin for that I think that would be the best way to go forward. But if you need we can investigate. It will take time and it requires you to provide us a copy of the website with login information by setting the next reply as private. Thanks.

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