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Last updated by Itamar 4 months, 2 weeks ago.

Assisted by: Itamar.

Author Posts
January 20, 2025 at 11:29 am #16612919

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi again.

In addition to the above, I also talked with our second-tier supporter to help you further.

You wrote that using the troubleshooting section solved the problem.
Do you know which troubleshooting option solved the problem?

Also, getting a copy of your site when those issues occur would be helpful.
So, it would be good if you could let us know when it happens before you fix it.

Regards,
Itamar.

January 22, 2025 at 6:54 pm #16624915

sylvainG-5

Hello Itamar,
translation with a gear
hidden link

I run troubleshooting, still the same !?
please help, it is an hell 🙏

January 23, 2025 at 4:44 pm #16629107

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

I am sorry for the inconvenience you experienced. However, I still can't see this problem. I checked the link you gave me:

hidden link

I assume you refer to the French translation because all the other translations are duplications. The French translation is complete, and the pencil icon is showing. Please see the attached screenshot.

Maybe it is a caching issue. You should try to work with only one tab open with the back end of your site and never use the back button on the browser options.

Have you tried the suggestions from my previous replies?
Is this problem happening elsewhere on your site?

Regards,
Itamar.

2025-01-23_18-35-12.jpg
February 5, 2025 at 1:51 am #16668820

sylvainG-5

I’m experiencing the same issue again. Please look at this page:
hidden link

I made changes, cleared the cache, logged out, and cleared the browser cache, but the problem persists.

When opening the French translation page, it initially shows 76% and then jumps to 100% within 2 seconds without allowing me to make any edits.

This situation is becoming unbearable, and I urgently need a solution to be able to edit the translations properly. 🙏

Here’s the link to the translation job for reference:

hidden link

thanks
Sylvain

Screenshot 2025-02-05 at 10.47.42.jpeg
Screenshot 2025-02-05 at 10.47.34.jpeg
February 5, 2025 at 2:22 am #16668880

sylvainG-5

I run some the troubleshoot and it works after all, still I cannot find out which one is the troubleshoot that make it works.
Thanks

February 5, 2025 at 9:09 am #16669588

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi, Sylvain.

I'm glad that it works now.

If the issue occurs again and you need further help the things I wrote here on January 20th are still relevant.

https://wpml.org/forums/topic/a-wheel-is-displayed-instead-of-the-marker-2/page/3/#post-16612919

Best Regards,
Itamar.

February 5, 2025 at 12:28 pm #16670972

sylvainG-5

hi, i think the clear WPML cache is the one that may help in the problem
good day

February 6, 2025 at 8:59 am #16673992

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

OK, thanks.

I passed this information on to our second-tier supporter.

Regards,
Itamar.

February 6, 2025 at 9:55 pm #16677423

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

Our second-tier supporter says that to investigate this problem, we'll need a DB dump before you correct this problem with the troubleshooting section. And then also a DB dump after the troubleshooting option corrects this. This is what I mentioned in my reply here.

https://wpml.org/forums/topic/a-wheel-is-displayed-instead-of-the-marker-2/page/3/#post-16612919

So, the next time this problem occurs, it would be good if you could hold on before applying the troubleshooting option, let us know about it, and allow us to take a copy of your site.

Regards,
Itamar.

February 11, 2025 at 11:21 am #16691135

sylvainG-5

Hi Itamar,
Your plug-in is really making me crazy. I keep on redoing the same translations again and again. Even I save it, if the wheel appear on another languages translation, it will bring back the old translation on the other languages! It is a nightmare that last for too long!

On this image, the url Peter/ that was created during the design of the page even came back days or a week after the permalink was renamed!?!
Something wrong in WMPL caches!
It is really tricky and freaky.
I really need help
Why does taking a copy of the site didn’t show all the issues I am facing?

Regards
Sylvain

IMG_1214.jpeg
February 11, 2025 at 11:29 am #16691180

sylvainG-5

Despite I have completed all the languages of the home page except Chinese simplified, the not completed shows on all languages. I clicked on Italian translation to see, it should be 100% completed but showing something like 50%. Field that I have completed before show again the English text.
Even I clear caches and all troubleshooting before and after a language translation, in fact it doesn’t work, or lasted! A big big headache
Please help
Thanks

February 11, 2025 at 1:50 pm #16692003

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi, Sylvain.

You asked: "Why does taking a copy of the site didn’t show all the issues I am facing?"

If I understand what you are asking this is my answer. Sometimes the reason for this is the server that site is installed on. Some problems can be the result of server setting or server cachings.

In each ticket, we deal with one issue. In this ticket, we deal with the problem of being unable to complete translation with the Classic Translation Editor. If you have different issues, please open a new ticket for each issue.

I still have access to your site. To help further, please give an example of where you can see the last problem you mentioned in your last reply.

Thanks,
Itamar.

February 11, 2025 at 2:57 pm #16692452

sylvainG-5

Hello again Itamar,
This is actually the same issue.
When the wheel comes the translation mess up and old translations come back. You gave the solution of troubleshooting but it is not giving a stable solution and even after running it the same situation come again and again. I can open a new ticket but it will be related to your ticket by the WPML support.
Please let me know what I should do.
Sorry if you feel my prior reply was a bit nervous but this is absolutely irritating to work tens of hours on translation for no result.
I wish you understand 🙏
Regards
Sylvain

February 11, 2025 at 2:59 pm #16692459

sylvainG-5

In addition, every time I try to do a translation I do clear server cache, WPML case before starting and after saving a translation.

For exemple:
If you open hidden link
You can see it is completely translated

But if you edit the translation, it shows 42% with many fields showing as not translated despit I translated then, if I save it all is lost!

hidden link

February 12, 2025 at 8:47 am #16694659

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi, Sylvain.

Thanks. I needed this example to get advanced. I've installed the Duplicator Pro plugin on your site to take a dump of your site's database. This is at the request of our second-tier supporter, which I mentioned in my reply here.

https://wpml.org/forums/topic/a-wheel-is-displayed-instead-of-the-marker-2/page/3/#post-16677423

I'll keep you updated on the process.

Regards,
Itamar.