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This topic contains 17 replies, has 2 voices.

Last updated by Waqar Ali 1 year, 6 months ago.

Assisted by: Waqar Ali.

Author Posts
July 19, 2023 at 12:17 pm #14066019

Waqar Ali

Just wanted to update that I'm working on this.

This investigation has been tricky and time consuming because the issue of the missing Elementor widgets/content from the translation screen is not reproduce-able on a clean/new website.

It is specific to this particular website of yours. Still, I'll be able share my detailed findings with you, in the next few hours.

Thank you for your patience.

July 21, 2023 at 11:58 am #14079805

Waqar Ali

Update: The issue has been escalated to the development team, as an exception.

I'll keep you posted with the updates, as I'll hear back from them.

July 26, 2023 at 9:21 am #14101511

Waqar Ali

I've received an update from the development team.

Some data corruption is the cause of this issue and to fix this, we recommend the following steps:

1. Make a complete backup copy of the website.

2. Using a database management tool like phpMyAdmin, please run this SQL query on the database:


ALTER TABLE ln3267_icl_strings 
ADD `location` BIGINT unsigned NULL AFTER `string_package_id`,
ADD `wrap_tag` VARCHAR( 16 ) NOT NULL AFTER `location`;

3. Edit a page using the Elementor builder and save it.

After these steps, you'll see the Elementor widgets in the translation editor screen.