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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to use the 18000 free credits for automatic translation on your website, but you receive a notice saying 'You don't have enough credits to translate automatically!' despite having the credits available.
Solution:
This issue usually occurs if WPML is not registered properly on your site. We recommend you to:
1. Log in to your WPML.org account and go to the Sites page.
2. Delete the existing site key by pressing the little trash icon. This action will return the assigned credits to your WPML.org account. More details can be found in this documentation: Why credits may be missing and how to fix it.
3. Log in to your site, navigate to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists.
4. Then click the Register WPML link.
5. Click the Get a key for this site link, generate the key, and assign the credits using that popup.
6. Copy the key, paste it back into the input box, and press the Register button.

If this solution does not resolve your issue or if it seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 2 replies, has 0 voices.

Last updated by alinaC-9 1 week, 6 days ago.

Assisted by: Noman.

Author Posts
March 27, 2025 at 11:12 am #16867908

alinaC-9

Background of the issue:
I am trying to use the 18000 free credits available on my website hidden link for automatic translation.
My plan is Multilingual Agency

Symptoms:
I see a notice saying 'You don't have enough credits to translate automatically!' despite having 18000 free credits available.

Questions:
How can I use the 18000 free credits for automatic translation?

March 27, 2025 at 11:42 am #16868158

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. This type of issue usually happens when the WPML is not registered properly on your site. To fix this issue, could you please delete the existing site key and create a new one by following below steps:

1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key by pressing the little trash icon and it will return the assigned credits to your WPML.org account as mentioned in this doc: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org

3. Login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then click the Register WPML link.
5. Click the Get a key for this site link (screenshot attached).
6 It will generate the Key for your site and you can also assign the credits using that popup.
7. Copy the key, and paste it back into the input box, and press the Register button.

Please let me know if this resolves the issue or if you need further assistance with this issue.

Thank you

Step 3 - Get a key for this site.png
Step 2 - Register WPML.png
Step 1 - unregister wpml.png
March 27, 2025 at 1:29 pm #16868728

alinaC-9

I've made all the changes you proposed, but it didn't help.
It was fixed only after I have manually added 8k more credits from the available total.