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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with translating Advanced Custom Fields (ACF) because the translation mode for the fields was not selected.
Solution:
We accessed the client's field groups and selected the appropriate translation mode for the fields. We then instructed the client to update the post in the default language and its translation. We also provided a guide for translating ACF fields: https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/.

If you're experiencing a similar issue, we recommend checking the translation mode for your ACF fields and ensuring they are set correctly. After that, update your post in the default language and its translation. For detailed guidance, please refer to our documentation on translating ACF fields.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please don't hesitate to open a new support ticket in our forum: https://wpml.org/forums/forum/english-support/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 8 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 4 months ago.

Assisted by: Osama Mersal.

Author Posts
February 27, 2024 at 11:09 am #15348693

gregoireH

hidden link

February 27, 2024 at 11:59 am #15348981

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) Please make sure that you have ACF Multilingual installed and activated. You can download it from here. (https://wpml.org/account/downloads/)

After installing it, please check this guide about translating ACF fields. (https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/)

2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me much information about how your site is configured.

Best regards,
Osama

February 27, 2024 at 12:07 pm #15348995

gregoireH

Hi,
Thanks but it is already installed. regards

February 27, 2024 at 12:35 pm #15349133

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

February 27, 2024 at 1:27 pm #15349280

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for the access details. I've checked the field groups and found that you didn't select the translation mode for the fields. (Kindly check the attached screenshot)

I've selected the translation mode, updated the post in the default language, and then updated its translation. Please check if it works as expected. (hidden link)

Please check this guide about translating ACF fields. (https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/)

Best regards,
Osama

February 27, 2024 at 1:31 pm #15349332

gregoireH

Thanks Osama ! well done my friend. I have not received the screenshot however. Please kindly send it over.

February 27, 2024 at 1:32 pm #15349340

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Sorry about that. Please check the screenshot.

Best regards,

2024-02-27_15-22-54.jpg
February 27, 2024 at 1:59 pm #15349429

gregoireH

Hi Osama,
One last issue :
hidden link

thanks

February 27, 2024 at 2:16 pm #15349502

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I see the English post paragraph correctly. (Kindly check the attached screenshot)

Please let me know if you see the same. If not, please share the post URL with me to check.

Best regards,
Osama

2024-02-27_16-14-24.jpg
February 27, 2024 at 2:23 pm #15349553

gregoireH

You're right. Maybe there was a display issue. Thanks for the help !!! take care