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This topic contains 6 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 6 months ago.

Assisted by: Osama Mersal.

Author Posts
October 24, 2023 at 7:40 am #14643111

marc-andreA

Hello,

We would like to translate the Woocommerce customer account elements for our website.
Everything translates correctly except "Adresses", which remains in French instead of English on the English version of the website (see screenshots).

Can you please help us with this?

Thank you!

wpml-2.png
wpml-1.png
October 25, 2023 at 7:02 am #14657053

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) Please check the following steps:

1- Go to WPML-> Theme and plugins localization, select your theme/plugin, and scan
2- Go to WPML-> String Translation
3- Scroll down and click on the "Translate texts in admin screens »" link
4- Search for the needed strings
5- Select the strings
6- Click on the "Add to String Translation" button
7- Then click on the "« Return to String Translation" link
8- Translate the strings, clear the cache, and check the front end

Kindly check our guide to know more about translating texts in the admin texts screen. (https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/)

2) It's unrelated to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Best regards,
Osama

October 25, 2023 at 8:19 am #14657967

marc-andreA

Hi Osama,

We've followed the various steps, but can't find any strings that match "adresses".

Can you please help us further?

We have also corrected the memory limit.

Thank you!

October 25, 2023 at 8:20 am #14658083

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.

Your next answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

October 25, 2023 at 8:37 am #14658367

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Would you please check the access details? I got the following error. (ERROR: The username or password you entered is incorrect. Lost your password?)

Best regards,
Osama

October 25, 2023 at 8:44 am #14658385

marc-andreA

Hi,

Sorry, there was indeed a mistake. It should be correct now.

Thank you!

October 25, 2023 at 9:16 am #14658689

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for the access details. The string should be translated as it's translated correctly in String Translation. (hidden link)

I tried some solutions with no luck. Do you have a staging site where we can check if the issue persists in a minimal environment by following these steps?

1- Deactivate all the plugins except WPML CMS, String Translation, WooCommerce, and WooCommerce Multilingual.
2- Switch to a WordPress default theme like Twenty Twenty-one.

If the issue is gone, activate them one by one to see which one is causing an interaction issue.

❌ Please backup your database before performing the above test ❌

Best regards,
Osama