After active WMPL not changeing to /ar url for arabic

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 14 replies, has 2 voices.

Last updated by Bigul 1 year, 2 months ago.

Assisted by: Bigul.

Author	Posts
September 11, 2023 at 8:16 am #14373441
Atiq Rahman	Tell us what you are trying to do? I have installed newly WPML on my site ksa.revent.store but when i try to change to language Getting redirection error. Is there any documentation that you are following? No Is there a similar example that we can see? Yes, snapshot attached What is the link to your site? ksa.revent.store
September 12, 2023 at 8:56 am #14381627
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Welcome to the WPML support forum. We will do our best to help you to resolve the issue. Please try the following steps after a full site backup{mandatory} and make sure the issue exists or not. 1) Upgrade to the latest version of WordPress(6.3.1) 2) Make sure the Homepage is translated into Arabic(It should show a pencil icon) 3) Visit Settings>>Permalinks 4) Resave the settings 5) Clear all types of caches -- Thanks! Bigul
September 12, 2023 at 10:49 am #14382849
Atiq Rahman	Hi, Translation done 100% But not sure still not working. Snapshot attached. Thank you
September 12, 2023 at 2:27 pm #14384601
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. Please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul
September 13, 2023 at 9:37 am #14388643
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the login information. This looks like a compatibility issue. So please upgrade to the latest version of Elementor and WooCommerce plugins after a full site backup{mandatory}. Then make sure the issue exists or not. Do you have a staging site(clone copy of the live site)? Because it will help us to troubleshoot the issue without affecting your live site. -- Thanks! Bigul
September 14, 2023 at 8:13 am #14394465
Atiq Rahman	Hi, Yes i have backup. And i already updated all plugins. please you can continued. thank you
September 14, 2023 at 10:08 am #14395541
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. Just to make sure, hidden link is your staging site? Because we will be doing the following steps to track this. a) Switch for a moment to a WordPress default theme like 2022 b) Deactivate all the plugins that are not related to WPML c) Then check whether the issue exists or not d) If the issue is gone, activate the plugins as a group of three or four to find which one has an interaction issue e) Switch back to the original theme of the site -- Thanks! Bigul
September 14, 2023 at 12:10 pm #14396725
Atiq Rahman	Hi, no, it is our live website. if you need staging website i will create and sent you staging link thank you
September 14, 2023 at 2:36 pm #14397829
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. I am enabling the private option for the next reply. Please share the staging site credentials. It will be very helpful. -- Thanks! Bigul
September 15, 2023 at 7:14 am #14400909
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the staging site credentials. The SFTP login is correct. However, I am not able to log in to the site dashboard because of the following error. Please check. Error: The password you entered for the username **** is incorrect. Lost your password? -- Thanks! Bigul
September 15, 2023 at 7:35 am #14400979
Atiq Rahman	Please check now i have updated. same information
September 15, 2023 at 5:52 pm #14405137
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. I can access the backend now. We will test if further and get back to you soon. Please wait. -- Thanks! Bigul
September 17, 2023 at 10:58 am #14408069
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, I am getting the expected results in your staging site and our local copy after the following steps. It looks like the issue is happening because of a wrong condition. Please check it and let us know your feedback. Refer to the attached image for more details. 1) Upgrade to the latest version of plugins 2) Visit Rank Math SEO>>Redirctions 3) Disable the redirection condition 4) Visit Settings>>Permalinks 5) Save the settings -- Thanks! Bigul
September 18, 2023 at 7:00 am #14409355
Atiq Rahman	Hi, Yes, Thanks for clear me. After i deactivate this redirection, now working fine. Thank you
September 18, 2023 at 8:27 am #14410051
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. Happy to know you are getting the expected results now. Please feel free to ping us if you need any further assistance with WPML. We are happy to help always. -- Thanks! Bigul