Background of the issue:
I am working on a site and have been in contact with WPML support before, specifically with Carlos Rojas, regarding an issue with automatic translation. The ticket had the same name as my current issue.
Symptoms:
After automatic translation, internal links redirect to the original language instead of the translated one. The last tip I received did not resolve the issue.
Questions:
Why do internal links redirect to the original language after automatic translation?
What steps can I take to ensure links point to the translated pages?
This chat has been inactive for some time. I didn't get a reply from you. So, I've transformed this chat into a support ticket because you may still need our help. If you do, please reply to this ticket, and one of our supporters will continue helping you.
Please send me a link to a page and a screenshot of where I can see the problem with the links.
Also, if you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
You are welcome to start a new chat.
If one of our supporters is available for chat, you will get a live chat.
If not, a new ticket will be created.
If you want to continue with me in this ticket, please proceed with the following.
Please send me a link to a page and a screenshot of where I can see the problem with the links.
If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
I'm sorry the access details you provided are still not working for me. I get the same message. Please see the attached screenshot. I tried both with the username STIL-FIT and the email address info@stil-fit.com. Please check and share the correct access details. I'm enabling a private message for the following reply.
Please note that my weekend is Friday to Saturday, and I'll be able to continue checking this issue and helping you on Sunday. If you can't wait, you're welcome to open a new chat or ticket. If you do so, please refer to this ticket.
I've checked things on your site regarding the links issue.
I wanted to check things on WPML -> Translation Management. However, when I attempt to access it, I encounter a fatal error. Please see the attached screenshot. There is a deeper issue on your site that we need to investigate. We must debug this issue on our servers. Please allow me to take a copy of your site. For this, I must install a plugin like Duplicator or All In One Migration. Please let me know if you agree.
I created a package of your site with the Duplicator Pro plugin and downloaded it to my computer. I then deleted the package and the Duplicator Pro plugin from your site. We will investigate this issue and get back to you.
I'm sorry I tried to work with the copy of your site on my local server but it is giving a lot of errors and I can't work with it.
I consulted our second-tier supporter about your case, and what we want to know is the fatal error that occurs when giong to WPML -> Translation Management.
Can you please share with us WordPress's debug log (not WPML debug information).
Please check this page for instructions.
To enable it, open your wp-config.php file and look for
define('WP_DEBUG', false);
Change it to:
define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);
After this, repeat the action that causes the problem on your site-- visit WPML -> Translation Management. The errors will be saved to a debug.log log file inside the /wp-content/ directory. Then please share the errors with us. Please only share the error from the time you visited WPML -> Translation Management.
