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This topic contains 2 replies, has 2 voices.

Last updated by darkoP-9 1 year, 8 months ago.

Assisted by: Kor.

Author Posts
March 7, 2023 at 8:25 am #13186045

darkoP-9

Hi wpml supporters,

i need help resolving issue started three days ago on the website:
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Three days ago website was fully translated and funkctional. Three days ago, header image(screenshot attached) was gone on the page with only default language. On pages with translated languages with that same page was showing correctly. After updating image on the page two days ago, that page and translated pages(of the same page) were showing only default language.

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Please watch the video:
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Yesterday i have seen message "Error establishing a database connection", and i haven`t change the password or mess with database at all. Database was fine.

I will give you access to website with username and password, please just fix the issue.

Kind regards,
Darko

Snimka zaslona 2023-03-07 084933.png
Snimka zaslona 2023-03-06 132601.png
March 8, 2023 at 5:39 am #13195241

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

Thanks!

Kor

March 8, 2023 at 8:37 am #13196579

darkoP-9

Hello,

i have managed to set up website correctly on my own. I have no problems on website.

Thank you.