[Resolved] AI translation how to select what to translate

Hi there

I assume when you say "AI translation" you mean "automatic translation" (via Deepl, Google, or Microsoft).

I can see on the link you shared the "Good to know" box, which appears to be inserted via a shortcode in your Elementor template for WooCommerce Products.

These are from an "Advice" post type, correct?

And you have translated these Advice posts to other languages, yes?

I would not expect to see the texts from these Advice posts in the translation editor when editing a product (or to be included in the texts that are sent for automatic translation).

Could you share with me your Automatic Translation account id, which you can find at WPML > Support, following the troubleshooting link. I want to check the history of the translations on your site on our servers to check what has been included for translation when translating a product.

Hi there

I can only check translations that have happened already, and there it appears to be working correctly.

Take the "Merilne naprave" post.

The job says the word count was 95 words. I extracted the text from the job and pasted it into a text editor to do a word count, and it was correct, 95 words.

And from the billing side, I see the translation was done using Deepl, and that you were charged 190 credits (95 * 2) for the translation.

So that appears correct.

To be able to check something that you intend to translate I would need access to your site, if that's possible. I can check the post you linked to above, if you haven't already translated it.

Let me mark your next reply as private so that I can get log-in credentials from you. I will only be checking the translation, but you should nevertheless have a current backup of your site.

I tried the login link but the page is blocked, I'm guessing you have some security firewall in place.

I'm in Ireland if that helps unblock me.

OK, I can access the login page now, but it tells me that there is no user with the username you provided, and the email address you shared isn't recognised either...

Sorry, but I still cannot log in.

(You can edit your previous private reply to update the details if necessary.)

Discussing that particular job, I can see from the internal report that it records 312 as the untranslated word count (and 312 * 2 results in the 624 credits charged).

I downloaded the XLIFF file for the translation job and carefully extracted all of the texts sent for translation (ignoring duplicates), and came to 267 words. That is more-or-less the same as the 269 word estimate you were given.

That's higher than simply copying and pasting the content from the editor into another document (the 201 words you counted), because the text that is sent for translation includes some meta data from rank math SEO, the post excerpt, and a handful of small texts coming from media on the page.

(You can go to WPML > Translations and download the XLIFF files of jobs yourself to check the exact text which is included.)

I'm raising this with my colleagues so they can look into it and I can hopefully get a concrete explanation for the difference between 267/269 and 312.

I'll get back to you in a while when I have heard from them.

Here, I zipped up the XLIFF file as well as a txt file of the text that I manually extracted from the XLIFF file for the source texts. In my editor it automatically calculates a word count of 267, which is more-or-less the same as the 269 word estimate you saw.

Note, when extracting the text, I discarded duplicates (e.g. the post title appears several times throughout the XLIFF file). Also, there are some texts which appear like slugs that I expect cannot be translated but nevertheless appears as a word in the word count (it's obvious to the human eye, but not to the automatic extraction process).

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(I'm still waiting for feedback about how the text of 269 words resulted in being charged for 312 words.)