Tell us what you are trying to do?
Trying to open an existing translation in ATE.
I will get this error message:
"Cannot load content for translation
The Advanced Translation Editor could not process this content (Failed to parse because your job is above file limit of 1MB). If you keep seeing this error, please contact our support team."
this is the URL that ATE is running on: hidden link
Is there any documentation that you are following?
no.
Is there a similar example that we can see?
no.
What is the link to your site?
ifm.convernatics.com
Thank you for contacting WPML Support. I am Subash and I will try to help you here.
In the translation job that is failing I can see there are some garbage data which seems to be coming from your page builder or some custom fields. Are you using some page builder to build the site? I see you have Oxygen Builder are you building the page with Oxygen Builder?
Can you please try the following and see how it goes:
- Edit the page with the issue in the primary language.
- Update it by adding an extra space or character in the title or content to trigger a translation update.
- Try editing the translation now and see if it works.
If the issue perists, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.
Your next answer will be private, which means only you and I have access to it.
IMPORTANT: Please take a complete backup of the site to avoid data loss.
I have escalated the stuck translation job issue to our ATE team. I will send you an update here once we have an update from the team.
However, to troubleshoot the issue further after the stuck translation job is fixed and fix the issue permanently we might need to test it further by deactivating plugins or changing settings on the site. So I will need your permission to deactivate/activate plugins/theme on the site and/or change settings. Note this might cause some data loss so a complete backup the site is recommended first.
Furthermore, will it be possible for you to setup a staging/clone test site of the main site on the same server where we can test without affecting data in the live site? If yes, please setup the site and share the site access credentials ( both FTP and wp-admin ) for me to troubleshoot the issue further.
I have enabled a private reply for you again to share the details if possible.
Hi Subash,
is there any time frame on when the issue will be resolved? As it is just before christmas I'd really need to finish this project and I need to tell a deadline to my client.
Thanks!
Thank you for contacting WPML support, I'd be happy to help you on this issue.
I got the issue, the plugin Oxygen builder store all settings in the shortcodes and save the shortcode to the database, make them associated with the post. So if you use the Advanced Translation Editor (ATE), the shortcode content is also sent to the editor to translate and there are too many words to translate with a few words on a page. Please check my screenshots hidden link hidden link
In this case, I recommend using Classic Translation Editor to translate the post/page that you use Oxygen builder. Please go to WPML > Settings > Translation Editor section > Select "Classic Translation Editor".
Hi, unfortunately the classic editor doesn't work as well.
But at least I am able to edit the page manually.
One thing that I find very interesting: automatic translation worked like a charm even though Oxygen isn't compatible officially.
Could you tell me which info you need from Oxygen to make Oxygen BUilder and WPML compatible? Maybe I am able to get you the necessary information. It might be a documentation on the shortcodes used?
Thanks!
You can push them to move forward by sending a ticket and asking them to work with us on fixing the current issues. One of the ways of doing this is by upvoting and commenting on the open issue on the support page they already have for this. hidden link
