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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where the automatic translation for a Spanish post using WPML was stuck, showing spinning arrows that turned into a gear icon. This problem was isolated to one specific post, and despite various troubleshooting efforts, including making minor edits and attempting to retranslate, the translation job remained incomplete.

Solution:
1. Pause Automatic Translation Temporarily:
- Navigate to WPML → Translation Dashboard.
- Turn off the 'Translate Everything Automatically' option.
2. Cancel In-Progress Automatic Jobs:
- Go to WPML → Support.
- Click the Troubleshooting link and select 'Cancel in-progress automatic jobs' to clear stuck jobs.
3. Refresh the Original Post:
- Edit the original post slightly and update it to refresh the content for WPML.
4. Resend for Translation:
- Return to the WPML → Translation Dashboard and resend the post for Spanish translation.
5. Monitor the Job:
- Check the Translation Jobs queue to ensure the job completes.

If the translation job still does not progress or if you encounter other issues, we recommend checking the WordPress debug log for errors related to WPML or ATE. Ensure that your plugins and themes are up-to-date as outdated versions can cause issues with job processing. If these steps do not resolve the issue, it may be necessary to inspect WPML-related translation job tables or confirm cron event operations. For further assistance, please visit our support forum at WPML Support Forum. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 19 replies, has 1 voice.

Last updated by Carlos Rojas 6 months, 1 week ago.

Assisted by: Carlos Rojas.

Author Posts
October 14, 2025 at 10:44 am #17483126

Stefano

Ciao, Carlos

I can't recreate the post in EN, because I've already published the link in our newsletter and the article is linked successfully in the other five languages.

However, I am not so concerned with that particular ES translation on that particular post. My concern is that this may indicate problems with the database.

Did you discover any indication that this was a larger problem than this single post? If you did, we need to fix that problem. If you did not, we can move on.

Please answer this question so I will know how to proceed.

I am going to restore the site to its previous state, leave the ES untranslated for that post and continue working. If you need me to back up the site again, please let me know.

Grazie -Simon

October 14, 2025 at 1:01 pm #17484020

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi Simon,

I didn't find any indication that this issue could be a larger problem.

October 14, 2025 at 1:28 pm #17484213

Stefano

Hi Carlos

Ok, then, we're all good.

I'm going to leave this ticket open for a couple of days, along with your login credentials. If I have more problems, I'll let you know.

If everything is still ok on Friday, I'll log you out and close this ticket.

Thanks a lot. -Simon

October 14, 2025 at 1:31 pm #17484238

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Great!

I will be waiting for your message.

Have an excellent day Simon!

October 17, 2025 at 8:51 am #17493200

Stefano

Carlos, I just Automatically Translated a new post of 2000+ words. Everything went well.

I will close this ticket and log you out of my environment.

Grazie per l'aiuto -Simon

October 27, 2025 at 8:48 am #17520569

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi Simon,

I'm happy to hear that the issue was solved 🙂

Please don't hesitate to contact us if you need our help in the future with WPML. Have an excellent day!