Automatic translation not working after site moved

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with automatic translation not working after moving your site, and you are using the Thrive Architect plugin, it's important to note that Thrive Architect is not currently compatible with WPML.
Solution:
Firstly, we apologize for any inconvenience caused. Since Thrive Architect is not compatible with WPML, you will need to translate content manually. We recommend following the method outlined in our documentation on using different translation editors for different pages.
Additionally, if you see an option to "mark it as copy" in your WPML interface, please click on it. This should allow you to use the Advanced Translation Editor without issues.

Please be aware that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, don't hesitate to open a new support ticket. You can reach out to us on the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Documentation request

This topic contains 13 replies, has 2 voices.

Last updated by Kor 1 year, 1 month ago.

Assisted by: Kor.

Author	Posts
February 2, 2024 at 5:47 am #15257753
eamonnT	Automatic translation not working after site moved.
February 2, 2024 at 5:50 pm #15260649
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your patience. I'm Kor, and I'll be handling the situation from this point forward. Could you kindly execute a complete backup so that I can proceed with my work? I have noticed some discrepancies with the site's Automatic Translation ID, which appears to be different from our server. This discrepancy could potentially be the cause of the issues we are currently experiencing.
February 3, 2024 at 4:15 am #15261650
eamonnT	Thanks, I have taken a backup please proceed
February 5, 2024 at 8:55 am #15264682
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. This should be working fine now. Could you please check?
February 8, 2024 at 1:28 am #15279447
eamonnT	thanks but I am still having problems with translation it just hangs I am trying to translate this page to Italian see screen shot of result hidden link
February 8, 2024 at 7:43 am #15279900
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for responding. I've also noticed the issue. It appears there are some connectivity problems at hidden link. Could you kindly authorize me to deactivate plugins and change themes to troubleshoot for any conflicts? If you're comfortable with this, please create another backup. If not, could you clone the site to a staging URL and share the credentials with me? This way, I can work on the site without affecting your live production environment.
February 8, 2024 at 7:41 pm #15283109
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I apologize for the inconvenience. I've overlooked the issue. The Thrive Architect plugin that you're using is not compatible with WPML as mentioned here https://wpml.org/plugin/thrive-architect/ . So, the contents will have to be translated manually using this method https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/
February 13, 2024 at 8:55 am #15296036
eamonnT	I am having the same issues with my other site.... hidden link please help I tried to translate home page to Spanish and nothing happened ,,
February 13, 2024 at 8:58 am #15296056
eamonnT	also see
February 13, 2024 at 9:29 am #15296264
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you please click on "mark it as copy" option as shown in your screen screenshot? Then, you should be able to use the Advanced Translation Editor without issues.
February 13, 2024 at 12:35 pm #15297440
eamonnT	Thanks.. I am using Rank Math Pro how do I remove the Yoast fields from the transaltion prcoess
February 13, 2024 at 5:53 pm #15299122
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I believe you shared the wrong screenshot. But anyway, you can refer to this ticket https://wpml.org/forums/topic/how-to-get-rid-of-yoast-seo-fields-in-ate/#post-14661635 and see if it helps.
February 14, 2024 at 7:06 am #15300209
eamonnT	Hi I translated the home page to Spanish, but it looks bad... how can I improve this... hidden link One example it forced me to translate all sentences sections before I could complete, so I had to include this the widget translation,,, how can I delete this from the es version ? Also can I do anything else to improve formatting on future translations? as formatting is being lost Thanks New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/homepage-broken-after-translation/
February 14, 2024 at 4:09 pm #15303518
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'd like you to know that our support policy allows us to take care of only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. So I've split your ticket here https://wpml.org/forums/topic/homepage-broken-after-translation/ for your new question. As for this ticket, kindly mark it as resolved.