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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with the Avada Theme WooCommerce Product Page breaking and missing content on the translated page.

Solution:
1. We asked the client how they were translating the product layout.
2. We identified that the conditions were not being applied properly to the translations.
3. We recommended checking our documentation on how to translate the Avada theme, specifically the section on applying conditions to Avada layout sections: Using WPML with the Avada Theme.

If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.

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This topic contains 4 replies, has 2 voices.

Last updated by efrainR 1 year, 4 months ago.

Assisted by: Marsel Nikolli.

Author Posts
February 13, 2024 at 5:42 am #15295516

efrainR

Avada Theme Woo Commerce Product Page breaking and missing content on translate page. Please help.

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Image 3 - English.jpg
Image 3 - Spanish.jpg
February 13, 2024 at 10:12 am #15296589

Marsel Nikolli

Hi,

Thank you for contacting WPML Support, I will be happy to help you.

I notice that the layout on the translation (ES version), has a 'categories' section, is missing the FAQ section, as well as a default WooCommerce product description section.

Could you please tell me how are you translating the product layout?

Looking forward to your reply,
Marsel

February 13, 2024 at 2:55 pm #15298196

efrainR

Hi Marsel, Thanks for your prompt response.

I use the automatic translation of WPML.

February 13, 2024 at 8:57 pm #15299561

Marsel Nikolli

Hi,

I checked further the website and I see that the conditions are not being applied properly to the translations.

I would suggest you check our documentation how to translate Avada theme:
https://wpml.org/documentation/theme-compatibility/using-wpml-with-the-avada-theme/#applying-conditions-to-avada-layout-sections

Regards,
Marsel

February 13, 2024 at 9:31 pm #15299724

efrainR

Hi Marsel,

Yesterday, before opening a support ticket, I went up and down that documentation for a few hours. I couldn't figure out whats the problem. WPML is like a labyrinth for a newbie like me. Can you be more specific and point me in the right direction. What conditions are you referring to?

Regards, Efrain

February 13, 2024 at 10:30 pm #15299789

efrainR

Hi Marsel,

Yep, got it!! Thanks for your support!

Best Regards, Efraín