BACKGROUND IMAGE NOT LOADING IN WPML TRANSLATED CONTENT

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client cannot see the background image header in the translated content.

Solution:
If you're experiencing an issue where the background image header is not visible in the translated content, we recommend the following steps:
1. Navigate to WPML → Settings → Custom Fields Translation.
2. Click on "Show system fields."
3. Search for "header_title_background".
4. Set it to "copy" and save the changes.
5. Update the page translation by making a small modification to the original page, saving it, then going to the WPML editor and completing the translation.

For more detailed instructions, please refer to our documentation on Translating Custom Fields.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If after following these steps the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please do not hesitate to open a new support ticket in our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 6 replies, has 2 voices.

Last updated by Andrey 1 year, 2 months ago.

Assisted by: Andrey.

Author	Posts
March 12, 2024 at 8:44 pm #15401551
anastasia-christinaK	I can't see the background image header that i have in the translated content. Here are the links: Default language: hidden link WPML translate url: hidden link
March 12, 2024 at 9:42 pm #15401651
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Could you please clarify how you added the background image to the header? Did you use the theme options settings or a particular plugin?
March 13, 2024 at 8:01 am #15402259
anastasia-christinaK	I added through the post's feature! Screenshot attached! I'm not sure if it was via them as i'm currently new to wordpress. I think it's default.
March 13, 2024 at 8:46 am #15402500
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
March 13, 2024 at 8:52 am #15402524
anastasia-christinaK	Hello, i do not have set up a staging site yet so please be patient. Once i will set it up i will send you via the secure form the credentials! Thank you!
March 13, 2024 at 9:03 am #15402584
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you. Let me active the private message again.
March 19, 2024 at 8:47 am #15424623
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for sharing the access credentials. I could log in but couldn't view the translated page on your staging site. Instead, it redirected me to the product site. However, I think I found the issue. Adding a background image to your current theme settings isn't a standard WordPress option. You must tell WPML what to do with the background image to make it appear in the translation. Here are the steps: 1. Go to WPML → Settings → Custom Fields Translation 2. Click on "Show system fields." 3. Search for "header_title_background" 4. Set it to "copy" and save it 5. Update the page translation by slightly modifying the original page, saving it, navigating to the WPML editor, and completing the translation. I hope this helps. https://wpml.org/documentation/getting-started-guide/translating-custom-fields/