Hello.
I need this ticket to start fulfilling Osama Mersal
He already helped in a similar problem and we figured it out for more than a month. I don’t want another employee to be in the know for a month, so I ask you to immediately transfer the ticket to Osama Mersal.
Kindly let me know if the workaround is still applied. If you updated the plugin and the workaround isn't there, please take a backup of your site and apply the workaround again.
2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me a lot of information about how your site is configured.
According to the debug information, you have updated the BetterDocs plugin, so please let me know did you applied the code workaround.
If you face the same issue after the code, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Best regards,
Osama
The topic ‘[Closed] BetterDocs slug translation issue’ is closed to new replies.
