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[Resolved] Blocks not translated

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with translating some backend blocks on their English version page.

Solution:
We accessed the client's site and set the 

kc_raw_content

field to be copied. We then updated the page in the default language and its translation. We asked the client to check if the translated team page was working correctly now.

We also informed the client that KingComposer is currently incompatible with WPML, which might cause issues when translating with the translation editor. We recommended using the manual translation approach and provided a link to the relevant documentation:

If the solution provided is not relevant due to being outdated or not applicable to your case, we suggest opening a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.

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This topic contains 2 replies, has 2 voices.

Last updated by Osama Mersal 5 months, 3 weeks ago.

Assisted by: Osama Mersal.

Author Posts
April 18, 2024 at 10:35 am #15537524

andreaB-8

I've issues with translation... seems that some backend blocks not translated in English version

hidden link this is ok

hidden link in English some block aren't here

I remember that could be something to do in WPML settings for set some block to translated
April 18, 2024 at 1:09 pm #15538968

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama
April 18, 2024 at 3:50 pm #15540066

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for the access details. I set the "kc_raw_content" field to be copied and updated the page in the default language and its translation.

Kindly check if the translated team page works correctly. (hidden link)

Please note that the "KingComposer" is currently incompatible with WPML, so you might face issues translating it using the translation editor.

Please consider using the manual translation approach. (https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/)

Best regards,
Osama
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.