Thanks for contacting WPML forums support. I'll be glad to help you today.
Please create a test product named "WPML Test" and replicate the issue to check it.
Also, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
that's kind of difficult to do right now. But basically you confirm that all those settings should be the same on the automatically translated products. I wasn't sure about that.
We have a lot of product bundles, basically all you see here: hidden link
We will create more of those next week, so we'll check if they translate correctly with all settings in place. Because we noticed a few that didn't have the 'priced individually' checked, which is very bad as the products won't be charged to the customer.
Thanks for your update. The fields should be copied, but to be sure, please go to WPML-> Settings-> Custom Fields Translation section, search for these fields, and make sure that they are set to Copy.
Would you please login to this sandbox site and upload the plugin? (hidden link)
After that, please create a test product and translate it to replicate the issue. If the issue is replicable, please let me know the steps to reproduce the issue.
I tried to do that, but in the sandbox there is no Woocommerce installed, Automatic translation cannot be activated (unless I add our credit card) etc.
Thanks for creating the products. I translated them, and the custom title and description appeared correctly in the translation editor. (Kindly check the attached screenshot)
After the translation, I edited the German bundled product, and the settings were copied correctly. Would you please check the products in both languages and let me know if you can see the same issue?
Yes, but we let those products translate automatically. We chose DeepL automatic translations, I think the problem is there. If you translate manually it is different, because you would of course also translate the custom title and description within the product bundle.
