The client is unable to use distributed credits on their site and cannot remove the credits because the option is missing in the tools section of Translation Management.

If you\'re experiencing this issue, we recommend you try the following steps: 1. Visit the WPML Sites page at <a href=\'https://wpml.org/account/sites/\'>https://wpml.org/account/sites/</a> and delete the sitekey of the site. This action will return the credits to your WPML.org account. 2. Navigate to your site\'s admin area, go to Plugins > Add new > Commercial tab, then un-register and re-register your site with a new sitekey. 3. Assign the credits to your site again through your WPML.org account. For more detailed instructions, please refer to our documentation: <ul><li><a href=\'https://wpml.org/faq/install-wpml/#unregister\'>How to unregister WPML</a></li><li><a href=\'https://wpml.org/faq/install-wpml/#register\'>How to register WPML</a></li></ul> If this solution doesn\'t look relevant to your issue, please open a new support ticket at the <a href=\'https://wpml.org/forums/forum/english-support/\'>WPML support forum</a>.

can not move credits

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Tagged: Account Issues

This topic contains 1 reply, has 2 voices.

Last updated by Long Nguyen 1 year, 8 months ago.

Assisted by: Long Nguyen.

Author	Posts
October 24, 2023 at 8:12 am #14643623
philipR-10	We have distributed credits to one of our sites but can not use them there. Also, we can no remove the credits because the option is missing in the tools section in Translation Management. What to do?
October 24, 2023 at 9:46 am #14645329
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi Philip, Thank you for contacting WPML support, I'd be happy to help you with this issue. Please try some steps below and see if they help: - Go to WPML Sites page https://wpml.org/account/sites/ > Delete the sitekey of the site. Then the credits will be back to your WPML.org account. - Go to your site admin area > Plugins > Add new > Commercial tab > Un-register and re-register your site with a new sitekey. - Go to WPML.org account > Assign credits to your site again. Refer documentation https://wpml.org/faq/install-wpml/#unregister https://wpml.org/faq/install-wpml/#register Look forward to your reply. Thanks
October 24, 2023 at 10:22 am #14646159
philipR-10	Thanks!