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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to set an alternative payment method for Credit Card Stripe for the UK version of their website. They have it working on another website but encounter a 'Not yet supported' notice when configuring it for the new site in WooCommerce Multilingual and Multicurrency options.
Solution:
We recommended the client to ensure that the new site is configured to use Stripe as the credit card option, similar to the other site. The client should review both sites' configurations to confirm that Stripe is activated and properly set up on the new site. If the issue persists, it might be due to a piece of code in the functions.php file that was intended to hide some payment methods on the front end but inadvertently hid them in the backend—adding an

if (is_admin())

condition might resolve this issue.

If this solution does not resolve the issue or seems irrelevant due to updates or differences in your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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This topic contains 5 replies, has 3 voices.

Last updated by FortunyShop 8 months ago.

Assisted by: Itamar.

Author Posts
May 23, 2024 at 3:21 pm #15664041

FortunyShop

I am trying to:
Set an alternative payment method for Credit Card Stripe for my UK version of the website.
I have it already set and working in delphos.com website, but it's not working on fortuny.shop

Instead, I got:
In the WP dashboard > Woocommerce Multilingual and Multicurrency options > Multicurrency i click on the pencil icon next to POUND (the currency i want to set the payment method for) and i get the "Not yet supported" notice, please see screenshot. It's strange because in the delphos.com website I have the same setup and have set correctly the Stripe tokens to point to my British account.

Screenshot 2024-05-23 171434.png
May 23, 2024 at 3:25 pm #15664171

FortunyShop

Please find here the screenshot of delphos.com website where i have correctly set the alternative payment method for the UK website.

Screenshot 2024-05-23 172207.png
May 23, 2024 at 6:58 pm #15664962

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi there,

While waiting for one of my colleagues to help you, please verify that the new site is configured to use Stripe as the credit card option.

Based on your screenshot, Stripe is activated on the Delphos site.

Please review both site's configurations and let us know your results.

May 24, 2024 at 1:31 pm #15668087

FortunyShop

Absolutely yes, it's activated in all countries, please see screenshot.

Screenshot 2024-05-24 153033.png
May 26, 2024 at 11:13 am #15670867

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

I'll continue to help you with this issue.

We recently released newer versions of WPML and Strings Translation (WPML 4.6.11 and Strings Translation 3.2.12). Please update our plugins on your site and see if the problem persists. If you don't see our plugins need to be updated, go to hidden link and click the 'Check for updates' button.

If this does not help, please let me access your site so I can check things further.

If you need further help with this, please share the access details to your site with me.
I'm enabling a private message for the following reply.
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**IMPORTANT**
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Thanks,
Itamar.

May 28, 2024 at 2:02 pm #15679039

FortunyShop

I believe it was a piece of code in my functions.php file that was hiding some payment methods in the frontend, but actually it made them disappear also in the backend, so I added a if (is_admin()) condition.

Thank you for your time!

May 28, 2024 at 2:03 pm #15679041

FortunyShop

Thank you