[Closed] Cannot translate Gravity Forms -- forms are not added to Translations queue

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

Hope you are using WPML Advanced Translation Editor for translating the Posts. Please try the following steps and make sure you are getting the expected results or not.

1) Upgrade to the latest version of WPML(4.6.4 series)
2) Increase *WP Memory Limit* to *256*(the minimum required memory limit for WPML is *128*). Please check the following links for more details

https://wpml.org/home/minimum-requirements/

https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php
3) Clear all types of caches
4) Update a Gravity Form in the original language to refresh the translation settings
5) Send it for translation

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Thanks!

Bigul

Hello,

Thank you for the updates. Hope you are doing the following steps to translate the Gravity Forms. This is the correct workflow for translation. Refer to this article for more details https://wpml.org/documentation/translating-your-contents/

1) Visit WPML>>Translation Management Dashboard
2) Filter the posts by Gravity Forms
3) Choose the Forms you want to translate or update the existing translations
4) Send it to Translation Basket
5) Visit WPML>>Translation Management>>Translation Basket
6) Send it for translation, by choosing yourself as a translator
7) Visit WPML>>Translations queue and translate the Form by clicking the *Translate* button

If the bug remains, please share with us the WordPress debug.log(not WPML debug information) for collecting more details on this. Refer to the following pages for instructions

https://wpml.org/documentation/support/debugging-wpml/

https://wordpress.org/documentation/article/debugging-in-wordpress/

To enable the WordPress Debug log, open your wp-config.php file of site root and look for define('WP_DEBUG', false);. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
 
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
 
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

In this case, the errors will be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the bug and check if you are getting any errors or warnings related to WPML in the log file.

If you can paste your debug.log to http://pastebin.com/index.php and provide me that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).

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Thanks!

Bigul

Hello,

Thank you for the updates. That is strange. Please try the following steps after a site backup and make sure the issue exists or not.

1) Deactivate all the WPML plugins
2) Activate WPML Multilingual CMS first, then the add-ons one by one
3) Update the Gravity Forms in the original language
4) Visit WPML>>Translation Management Dashboard
5) Filter the posts by Gravity Forms
6) Choose the Forms you want to translate or update the existing translations
7) Send it to Translation Basket
8) Visit WPML>>Translation Management>>Translation Basket
9) Send it for translation, by choosing yourself as a translator
10) Visit WPML>>Translations queue and translate the Form by clicking the *Translate* button

--
Thanks!

Bigul

Hello,

Thank you for the updates. Please fill in the private details fields after a full site backup. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information-sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

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Thanks!

Bigul