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This topic contains 5 replies, has 2 voices.

Last updated by ryanW-5 1 year, 12 months ago.

Assisted by: Osama Mersal.

Author Posts
April 20, 2022 at 3:21 am #11050329

ryanW-5

HI~

WPML has an administrator notice, but can't find the button to solve it.

clear language information and repopulate anguages

screenshot
hidden link

April 20, 2022 at 4:15 am #11050541

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Kindly go to WPML-> Support-> Troubleshooting and click on the "clear language information and repopulate languages" button.

If you don't see the button, I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Thanks for your cooperation

Regards,
Osama

April 20, 2022 at 7:15 am #11051625

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Could you please check the username because I got an error message? (Unknown email address. Please check again or log in with your username instead.)

Thanks for your cooperation

Regards,
Osama

April 20, 2022 at 7:41 am #11051829

ryanW-5

Sorry, Please check again

April 20, 2022 at 8:11 am #11052203

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

1) Thanks for the access details. I've checked your test site and run some tests. It seems like a false positive message, so kindly try the following steps after taking a database backup:

1- Open your database manager, for example, PhpMyAdmin
2- Go to the "wp_options" table
3- Search for the 'icl_admin_messages' key

SELECT *
FROM `wp_options`
WHERE `option_name` LIKE '%icl_admin_messages%'
LIMIT 50;

4- Delete this key
5- Refresh your dashboard and check the message.

2) You have some plugins that need to be updated. Please make sure to use the latest WPML and WordPress core versions to avoid conflict issues. You can find the latest version of WPML here. (https://wpml.org/account/downloads/)

I hope this helps you. If you need further info, please let me know.

Best regards,
Osama

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.