Welcome to the WPML support forum. Before assigning your ticket to one of my colleagues, please allow me to guide you through some initial debugging steps to help speed up the support process.
Please check if you are getting any JavaScript errors in the browser console while having this issue. Hope you are following the steps suggested in this documentation -
If you are still having the problem, please share with us the WordPress debug.log(not WPML debug information) to collect more details on this. Refer to these pages for instructions
To enable the WordPress Debug log, open your wp-config.php file of site root and look for define('WP_DEBUG', false);. Change it to:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
The errors will be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the bug and check if you are getting any errors or warnings related to WPML in the log file.
If you can paste your debug.log to http://pastebin.com/index.php and provide me that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).
pls confirm you see the image I sent. judging by your response I assume it did not arrive on your end. Else, you would have seen that the first link you're sending is exactly the way I removed the language.
step two does not show it anywhere in the folder (mo po files) and step 3 cant be done, since it is a live website
debug is enabled and the file exceeds the limit pastebein can handle, so either I sent it here or you have to log in and download it yourself, or you download it from here: hidden link
Thank you for the updates and the Debug.log file. I saw the image, which is why I checked if you are getting any JavaScript errors in the browser console while experiencing this issue.
The debug.log file is showing a few errors from WPML, but they occurred a few days ago.
Please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information-sharing policies.
Thank you for the updates. I can reproduce the issue on your site. This requires further checking. So please allow me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. So we can troubleshoot the bug without affecting your live site.
Thank you for the permission. I made a copy of the site using Duplicator plugin. We will test it further locally and get back to you as soon as possible. Please wait.
This bug is related to the following errata and it will be fixed in the future version of WPML. I am getting the expected results in my local copy after deleting the Post Category and Tags terms of Korean and Portuguese (Portugal) languages.
Thank you for the updates. Sorry for the confusion. It means Posts>>Categories and Posts>>Tags. After a full site backup, please delete the terms from Korean and Portuguese (Portugal) languages, and make sure the issue exists or not.
