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Hello There,
Thank you for explaining the issue.
Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
Typically, the translation process gets stuck in the "in-progress" state if there's any interruption happens during translation. Most of the time the issue gets resolved after following the instructions mentioned in the guide below:
Hi, I deleted and set up tranlaster person again but it did ´t help.
I am still struggling with it. I cancelled the job. Looked okay. Then started editing and still the polish translation has the previous version.
for example this page is without formatting which was the pain for WPML, so I deleted, also deleted all jobs and still the polish version shows me formatting and WMPL can translate (manually).
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
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