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This topic contains 6 replies, has 3 voices.

Last updated by dennisR-14 1 year, 7 months ago.

Assisted by: Prosenjit Barman.

Author Posts
April 5, 2023 at 9:36 pm #13414297

dennisR-14

Dear support,

When changing an image in the original language (Spanish), it would automatically show for the translations as well (Dutch and English) both for the pages as the pet posts.

For some reason now the images are no longer automatically updated. I have to manually go into each translation using the Advanced Editor and press save to see the changes.

Please see screenshots:
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Translation English HOME.png
Translation English HOME.png
Translation Dutch HOME.png
Original Spanish HOME.png
April 6, 2023 at 2:23 am #13415171

Ahmed Mohammed
Supporter

Timezone: Africa/Cairo (GMT+02:00)

Hi there,

Thank you for contacting WPML support!

As shown in this quick screencast, when I update the featured image of a blog post, it gets updated in the secondary language:

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I can see that the post you shared is a custom post type (pets-post); could you please let us know if the issue happens with regular posts?

Looking forward to hearing back from you.

April 6, 2023 at 7:38 am #13416819

dennisR-14

Hi Ahmed,

My question was regarding the pets-post AND the pages (see screenshot home page).

It works fine when using the regular posts. Here, the image appears automatically for the translations without having to go into the Advanced Editor and save each translation manually.

hidden link

April 7, 2023 at 9:41 am #13426205

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
I hope you're doing well.

I totally understood the issue you're having right now. The images added to the post in the default language will not be copied to the translated post if "Media Duplication" is disabled for that post. Would you please open the post in the original language in the editor and make sure that the Media Duplication(Check this screenshot for more clarity: hidden link) is enabled for the post?

If that is enabled already, then please follow the steps mentioned below.

- Navigate to WPML > Settings and scroll down to the "Media Translation" section
- Check the options in How to handle media for new content: and make sure they are checked.
- Click on "Apply".
- After saving the changes, check the options available in You can check if some attachments can be duplicated to translated content:
- Select all the options and click on the "Start" button

This action will adjust media in all languages and hopefully solve the issue.

Please let me know the update. I will be happy to assist you if further assistance is needed in this matter.

Best Regards,
Prosenjit

April 7, 2023 at 11:02 am #13426733

dennisR-14

Dear Prosenjit,

Media duplication was already checked for both the home page and the pet post example (Ali) I sent. Also, under WPML > Settings > Media Translation all options had already been checked under > How to handle media for new content.

The only thing I have not yet done, is the last advice you provided regarding "You can check if some attachments can be duplicated to translated content:" and selecting ALL buttons.
The three bottom ones have been ticked, but not the first one "Set language information for existing media". Are you sure I have to tick this one as well?

I just want to be sure before hitting start as I've done this before and then I lost a lot of translations.

Thanks for advising me.

Screenshot 2023-04-07 at 13.00.42.png
April 10, 2023 at 7:07 am #13436211

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Sorry for the delay in getting back to you.

You can skip the first option as that can't be ticked. That will be handled by WPML. You can keep the rest of the options selected and click the "Start" button.

This operation will translate and duplicate media images. It can't remove translations from the site. But, if you have experienced some issues previously, it is better to take a backup of the site and database prior to performing this operation.

Let me know the update. I will be glad to help!

Best Regards,
Prosenjit