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Supporter timezone: Asia/Jerusalem (GMT+03:00)

This topic contains 4 replies, has 0 voices.

Last updated by Itamar 2 days, 19 hours ago.

Assisted by: Itamar.

Author Posts
July 3, 2025 at 5:34 pm #17198984

ericaG-7

Background of the issue:
I am using WPML to translate my WooCommerce site, hidden link. I used automatic translations to test the plugin and see the results.

Symptoms:
The color attributes of products do not keep the image file when copied over for a new translation.

Questions:
Why are the color attributes not retaining the image file in translations?

July 6, 2025 at 8:14 pm #17205547

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

Could you please send me a link to a product that exhibits this issue?

Is it a problem with CSS color or an actual image?

Are those attributes translated in WPML -> Taxonomy Translation?

Please ensure to check our guide here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/#translate-global-attributes-shipping-classes-and-other-taxonomies

If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.

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Regards,
Itamar.

July 7, 2025 at 8:39 pm #17211196

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi Erica, thank you for the access details.

To display the swatches in the translated product, follow these steps.

1. Go to WPML -> Settings -> Media translation, click the Start button, and wait for the process to finish. Please see the attached screenshot. This will ensure that the swatches' images will show in Portuguese.

2. Translate the attributes with the missing swatches in WPML -> Taxonomy Translation. For example, I checked the Cherry Wood attribute, which I could see has a swatch. And I saw it is not translated. Please see the attached screenshot Cherry-Wood.jpg.

3. Click the 'Synchronize attributes and update product variations' button.

**** Important! Please make a full site backup (files and DB) before you proceed with those steps****

I'm not allowed to proceed with this on your live site. However, this is a standard process for product attributes, so please don't hesitate to proceed with it.

Regards,
Itamar.

media-settings.jpg
Cherry-Wood.jpg
July 7, 2025 at 11:11 pm #17211353

ericaG-7

Hello,

I followed your steps, except for number 2 (as I will translate the words all later, as I am aware that they are not translated properly). I want to solve the fundamental issues before we deploy into translation - to ensure first that this plugin will work properly for us.

I've cleared the cache and cookies, and the issue still persists.

I also noticed now while checking on the Portuguese version, that not all the products in the shopping or category grids appear. I thought I had set a setting for items that were not translated to still appear in the default language (English). Is there another place for this setting that I can check?

Thank you,
Erica

July 8, 2025 at 2:25 pm #17214582

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi, Erica.

Skipping step two is likely what causes this to fail.
Could you please send me a link to the product that has this issue?

You wrote: "I also noticed now while checking on the Portuguese version, that not all the products in the shopping or category grids appear. "
Please also send me links to pages where I can see this problem. It would be beneficial if you could also add screenshots.

Thanks,
Itamar.