[Waiting for user confirmation] Configuring WPML

Can you please check right now?

I apologize. The workaround seems to work only for a while after being applied -- both times I checked before replying, they were there. I'll take that back to our devs and will let you know.

I appreciate your patience here.

Hello,

Thank you for your patience while we investigated this further. There was some back and forth, but we were able to find the cause to the issue you're having.

We were able to identify that the problem is related to the WordPress core function got_url_rewrite(). This is not a WPML-specific function, but a core WordPress function that WPML and other WordPress features depend on.

To confirm this, we disabled WPML completely and checked WordPress under Tools > Site Health > Info. That section is also dependent on the mentioned function, and also fails to load on the affected site, even with WPML deactivated. This confirms that the issue is affecting core WordPress functionality itself, and is not caused by WPML directly.

We were also able to confirm the same behavior on other affected sites, so this points to a server-side issue rather than something specific in your WPML setup.

At this stage, the next step is to contact your hosting provider and ask them to investigate why the WordPress core function got_url_rewrite() is failing on the server. Once the server-side problem is resolved, please test again. If the Site Health > Info tab starts loading correctly but WPML still does not work, we will then have something specific to investigate on our side.

We have also published an erratum about this issue here:
https://wpml.org/errata/wpml-setup-wizard-page-blank/

Please also note that, because we temporarily edited WPML files during debugging, once the server issue is fixed you should delete the current WPML plugin and install a fresh copy before testing again.

I’ll wait for your update after you hear back from the hosting provider.

Hi,

Thank you for the update.

What needs to be highlighted here is that this does not point to a general WPML issue, but to something specific happening on this website/server environment.

As explained previously, the WordPress Site Health > Info page also fails to load on the affected site, and that page depends on the same core WordPress function, got_url_rewrite(), that WPML also relies on. Since this happens in core WordPress functionality as well, it indicates that the issue is not caused by WPML directly.

The fact that the same WPML plugins work correctly on a clean test site created by the hosting provider further supports this. It suggests there is something specific in the environment/configuration of the affected website that is interfering with that WordPress core function.

From our side, the evidence still points to a server/environment-specific issue on this particular site. Once the underlying issue affecting got_url_rewrite() is resolved and the Site Health > Info page loads correctly, please test WPML again. If the issue still remains after that, we can continue investigating from our side. Please check that with your hosting support and get back to us.

Hello there,

Thank you for confirming. I've created a new ticket to address your question with the language switcher and will answer you directly there:

https://wpml.org/forums/topic/split-language-switcher-not-working-on-secondary-languages/