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[Resolved] Conflict with WPML and Object Cache Pro

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This topic contains 17 replies, has 2 voices.

Last updated by Nigel 1 year, 1 month ago.

Assisted by: Nigel.

Author Posts
May 11, 2023 at 1:33 am #13626789

franciscoL-17

Support (Cloudways Ticketing System)

May 10, 2023, 9:42 AM GMT+5

Hello,

I have added rules for object cache pro to Ignore the particular translation group in (wp-config.php) file.

define ( 'WP_REDIS_IGNORED_GROUPS','WPML_TM_ICL_Translations' );

I am not able to access your site at present as it seems WAF has blocked my IP. Please check if that resolves the issue for you.
Further, If that didn't resolved your issue, then please contact with WPML and ask for the exact GROUP ID to be ignored from Object Cache Pro.

Once we got the exact Group ID, we will add the rules in (wp-config.php) for you so that that will be ignored from Object Cache Pro.

Also, I have seen Both WPML and Object Cache Pro has released updates recently, Please confirm if you have updated them.

We will wait for your response on this to take the actions further.

Regards,
Gyanaranjan Pradhan
May 12, 2023 at 9:56 am #13635915

Nigel
Supporter

Timezone: Europe/Madrid (GMT+02:00)

Hi there

It is hard to say what group you might want to add in the way described without knowing what issue you are trying to fix.

Do you have some more information about why you are doing this? What problem are your trying to resolve?
May 12, 2023 at 12:32 pm #13637369

franciscoL-17

hidden link
Look my video explaining all the trial.
May 12, 2023 at 4:15 pm #13638663

Nigel
Supporter

Timezone: Europe/Madrid (GMT+02:00)

Thanks for that. I read through the other thread with Nicolas.

It would help if I could go through the same myself on your site to see the problem (when caching is enabled), and to try and locate the Group that the object cache plugin team discussed I may need to install some debugging tools.

Would that be okay?

I'll need to ask you for the site credentials again (for your security they were automatically deleted from the other thread when you marked it as resolved).

So I'll set a private reply for you now.
May 15, 2023 at 11:05 am #13647163

Nigel
Supporter

Timezone: Europe/Madrid (GMT+02:00)

Thanks for that.

I've confirmed that temporarily disabling the object cache resolves the problem, so the challenge is finding the group to ignore, as per the feedback you had from the caching product support.

I've asked my colleagues for help with that, and I'll report back when I have some feedback.
May 15, 2023 at 12:39 pm #13647981

franciscoL-17

So the Ticket will still open until you guys find the issue?
May 15, 2023 at 1:23 pm #13648375

Nigel
Supporter

Timezone: Europe/Madrid (GMT+02:00)

Yes, we won't close the ticket, I will come back to you with a solution (or request for more information if needed).
May 17, 2023 at 8:21 am #13662025

Nigel
Supporter

Timezone: Europe/Madrid (GMT+02:00)

My colleague has asked for a copy of the site for debugging locally, is it okay if I take a copy of the site?

(Note, your site seems to be down at the moment, I cannot access it.)
May 17, 2023 at 11:00 am #13663435

franciscoL-17

Go ahead !! sorry i turn on the waf, that is the main reason.
Coppy all the site I dont have issue with that.
I will turn off the waf 24 hour, please copy and then i will turn on the waf again.
May 17, 2023 at 11:10 am #13663509

Nigel
Supporter

Timezone: Europe/Madrid (GMT+02:00)

OK, I've done that, thank you.

I'll be back in touch when I get feedback from my colleagues.
May 17, 2023 at 11:12 am #13663521

franciscoL-17

Do you already copy the website to turn on the waf?
May 17, 2023 at 11:45 am #13663779

Nigel
Supporter

Timezone: Europe/Madrid (GMT+02:00)

Yes, yes, I have taken a copy of the site and shared it with my colleagues.
May 31, 2023 at 12:36 pm #13747629

Nigel
Supporter

Timezone: Europe/Madrid (GMT+02:00)

Hi Gyanaranjan

I'm pleased to report that I have feedback with a proposed solution from my colleague.

It seems that the advice you received from the caching plugin support doesn't apply to the Pro version of the object cache plugin you are using.

That uses a different method to exclude groups: hidden link

So in your wp-config.php you would use something like this:

define('WP_REDIS_CONFIG', [
    'non_persistent_groups' => [
        'counts',
        'plugins',
        'themes',
        'bp_pages'
    ],
]);

Could you please try that and let us know the results?

If you can confirm we can add it to the existing erratum.
May 31, 2023 at 1:59 pm #13747987

franciscoL-17

[Wed May 31 13:54:36.160159 2023] [proxy_fcgi:error] [pid 2266:tid 140322554148608] [client 190.34.225.68:0] AH01071: Got error 'PHP message: PHP Warning: Constant WP_REDIS_CONFIG already defined in /home/655340.cloudwaysapps.com/cpvbgcbvgz/public_html/wp-config.php on line 91', referer: hidden link

hidden link
May 31, 2023 at 3:15 pm #13748573

Nigel
Supporter

Timezone: Europe/Madrid (GMT+02:00)

It looks like you added this in addition to what you had added previously, rather than replacing it.

You can only define the WP_REDIS_CONFIG constant once.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.