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This topic contains 14 replies, has 2 voices.

Last updated by antoniusP-2 1 year, 10 months ago.

Assisted by: Bobby.

Author Posts
December 18, 2022 at 11:50 pm

antoniusP-2

I am trying to:

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

Hi Itamar,

I tried to change for the product pages in DIVI to eliminate the sidebar, two examples:

a) how I changed i (in safe mode), on advice of DIVI I installed and de-installed plugins, as they state it is probably a plugin conflict. Could be, but I deinstalled, all and re-installed and still can not without SAFE mode (everythin de-install), eliminate the sidebar DIVI simply keeps updating and does not finish
b) I am not sure, but could this be due (as site is in state of development with WPML)= development site, just worth a try to find out

To see what i mean, you see the difference:

1 colom: no sidebar (as stated I can not use the function, as any kind of conflict, but withde-activating the plugins, I can not see it work (so not so sure it are the plugins - probably I am wrong, but perhapsit is = developement WPML?

hidden link

2 coloms:
hidden link

This means I have to solve this, if you check and let WPML be without under development, I can check if that helps, as I cannot change coloms and product pages anymore.

I only added Woo Commerce payment, but de-installed, en re-installed that, did not work.

Translations are fine, not about WPML, not sure as I installed Woo Commerce Paypal, if I need or I am finished with Translation or miss steps.

Regards,

ps. if regarding the column issue, you have no clue, it could be WPML, I will look further for that issue, which is strange one, with DIVI

December 20, 2022 at 6:43 am #12681109

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi There,

When WPML is registered as a development site it should not cause any issues with the way the site functions, it does not introduce any limitations.

if I understand correctly your side is missing the sidebar correct?

Is the issue resolved with WPML deactivated?

December 20, 2022 at 10:48 pm #12687597

antoniusP-2

still working on it, most works again, but not like it should, it is not clear what the cause it, probably plugins

a)
I installed Woo Commerce Payment, I guess, no action needed form WPML tranlation perspective?

b)
I got message, after upgrade, install WPML for W3 Total Cache? Can not find that part of WPML

c)
Could you check if I missed essential WPML plugin elements of use ones, I better de-activate

d)
If site ready, how can I set, will be next month site WPML Live, instead of Development.

Is that in WordPress, or at this site?

Thanks and regards,
Anton

December 21, 2022 at 1:50 am #12688121

antoniusP-2

Hi,

Each time, I see this screens, i edit them with ATE, page by page (but as they are already translated), will be minor changes.

I do I per page, as I sent those to (need for translation update - to WMPL basket - select the pages Which need updating, and then I select those, it says, then you use 8.900 credit, while they have been translated already and if open ATE per page hand wise, almost 0 credits.

My way is the wrong, very time consuming, what do I do wrong, ...

December 21, 2022 at 1:53 am #12688139

antoniusP-2

I have screenshots of the updating only in a word document, but I put in the basket and paid 9.000 credits (at least it states, of pages which been translated, no less than 1% max, and it charges, so I edit each page handmade 🙁

rgds,
Anton

December 21, 2022 at 5:26 am #12689079

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi Anton,

I understand you have a few questions, which is understandable but in order to provide you with the best support possible, we do try to limit each thread to one issue.

If possible, let's resolve the first issue and we can review the credits afterward.

a - yes

b - I am not familiar with a W3 cache add-on plugin you would find all add-ons here
https://wpml.org/downloads/
please share the message with me

c - based on your debug info it looks good

d - see the following documentation
https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/

If the above is OK, we can move forward with the credit issue. You said you have screenshots if possible share them with me so I can better understand your translation process.

December 21, 2022 at 12:03 pm #12691971

antoniusP-2

Hi Bobby,

i can only send the screenshots in a word document - made screenshots, which e-mail address can I sent this to?

I try to sent it to:
support@wpml.org and purchases@wpml.org

first screenshot is of plugin message: "Activating the WPML extension for W3 Total Cache may be helpful for your site. Available after upgrade"

other 3 of "needs updating", which is now with ATE manual per page, as otherwise I got message (for already translated pages each time, to pay credit for same content which has had the automatic translation already:/

Regards,
Anton

Regards,
Anton

ps I am not able to upload these screenshots as an image

December 21, 2022 at 3:35 pm #12693945

antoniusP-2

Hi Bobby,

See also my other Suppport Request. Changes site from Development to Productions.

Translations were fine before, after that step:

Button not translated
Some Links do not work
Translation (which were okay in Dutch / German / Spanish), again in English

I only changed, on WPML.org, stage from Development to Live

🙁

Hope can check that also, I am quite some hurry (next week I am in Costa Rica), with lousy Internet, real need to solve this problems, before I leave!

Many thanks,

- I explained all, but you can see it yourself easy also, might be easy fix, but now I am worried = perhaps I have to change KEY? I have back-up, might loose some work, but this has Priority, in Costa Rica I can not do a lot with Speed Internet there, many thank in advance.

December 21, 2022 at 6:10 pm #12694653

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi Anton,

I was able to see the notice about W3 TC by installing it. This is a notice coming from the W3TC plugin - I believe they have an extension for WPML in their pro version. You can dismiss the notice or contact their team for further information as the extension is not created by our team.

switching the site from development to live should not cause any errors. I have replied to your new ticket where we can investigate this issue.

December 22, 2022 at 7:51 am #12697425

antoniusP-2

Did you receive the word document, with the three screenshots, op "needs updating", wich I know do manual per page with ATE, but that should be done automatic

And the notice about the credits, with are not necessaray, almost none, as translations are already done?

rgds,
anton

December 23, 2022 at 12:22 pm #12706375

antoniusP-2

Hi Bobby,

The issue of putting "NEED UPDATING", and doing it automatically, instead of per page with ATE (seen SCREENSHOTS), I sent you, is not RESOLVED.

For sure I am here till Wednesday 29th, part 30th, could We resolve this = I think I do something wrong.

Thanks in advance,
Anton

December 23, 2022 at 6:05 pm #12707803

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi Anton,

I have not because I do not have access to these emails. send it to bobby.k@onthegosystems.com please or with a file sharing option such as dropbox or google drive.

Also, I have access to your site's backend,
if i go to WPMl->Translation Management->filter by pages that need updating I am not able to find any.

December 29, 2022 at 6:54 pm #12730271

antoniusP-2

Bobby,

The shop is still working, of you book a tour, for example:

step 1
hidden link
Step2
hidden link
Step3
i fill in order and book tour, all fine.

The following is issue is heavy, 2nd line support, for no reason, my site crashed, and since, one major problem

December 29, 2022 at 10:11 pm #12730847

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi there,

As we try to keep each ticket to 1 issue, if possible please mark this issue as resolved as we are handling the new issue in the new thread where I have replied.