We’ve tested, and everything seems to be working well. However, after auto-translation, the <[your-email]> placeholder is not appearing in the message body for secondary languages. You can see the issue in the following Secondary Language screenshots: hidden link
For reference, here are the screenshots for the English version: hidden link
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Madrid (GMT+02:00)
I cannot see the screenshot.
I have done a test and it is working properly.
Could you please create a new form and let me know if it works the translation properly? Also go to the original form and make a small change and update the translation.
If the problem persists, could you share with me the link to the translation editor job?
We’ve tested the translation, and it’s working fine. However, after auto-translation, the <[your-email]> placeholder is not appearing in the ATE.
Here is the translation editor link: hidden link
See the screenshot here: hidden link
As a result, when the user submits the form in secondary languages, we're unable to receive the email content in the body of the email.
See the screenshot here: hidden link
Additionally, in the email body, we’re receiving the translation shortcode instead of the user’s content.
See the translation of the email body here: hidden link
For contact form settings, navigate to the Contact Form tab > Mail > Message Body: From: [your-name] <[your-email]>.
See the screenshot here: hidden link
Is this hapenning with a new contact form and with the old one?
Reply : Yes, the issue is occurring with both new and old contact forms.
We’ve created a new form — see the screenshot here: hidden link
We translated that form into Croatian and Dutch, but in both languages, the <[your-email]> placeholder is missing. Additionally, in the email body, we’re receiving the translation shortcode instead of the user’s actual content.
Screenshot from the backend in the secondary language: hidden link
Screenshot of the email body: hidden link
Thank you for your response and for escalating the issue to the second tier.
I understand that you are working on resolving the issue related to the message body in secondary languages. However, I wanted to inform you that I am unable to view the video you sent. When I try to open it, all I can see from start to finish is the ATE error log screen.
For reference, here is a screenshot of what I am seeing: hidden link
